HR Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive, innovation-driven software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We maintain a unique values-driven employee culture and offer a flexible work-life balance. As evidence of our rapid growth and industry leadership, we were acquired by the world’s leading private equity firm “Bain Capital” in 2021 for $17bn! and we have many new strategic product initiatives.

We are headquartered in Boston, and our other offices are located in Atlanta, Austin, Belfast, and Burlington. In India, we have offices in Chennai, Bangalore and Pune

Position Overview: We are looking for an “HR Associate” to join our askHR team in Bangalore.

The Team: askHR is the primary HR service delivery function at Athenahealth, acting as the first point of contact for employees. Our global HR team supports over 7,000 employees, collaborating with Centers of Excellence (COEs) and partner organizations across the entire employee lifecycle—from Recruiting and Onboarding to Compensation, Benefits, Talent Development, and Payroll.

Why Join Us?

- Join a global HR team, supporting over 7,000 employees at the forefront of healthcare technology and services.

- Advance your career as an HR professional through comprehensive, hands-on experience across all HR functions.

- Play a pivotal role in shaping the employee experience at athenahealth. Collaborate daily with dedicated, welcoming, and humble colleagues and stakeholders.

Your Typical Day

- Manage and triage employee inquiries through our HR service desk (ServiceNow), ensuring prompt and effective resolution.

- Resolve employee inquiries by directing them to appropriate documentation and self-service options, fostering a culture of self-sufficiency.

- Address employees’ ad hoc questions by leveraging in-depth knowledge of athena’s policies and practices, providing clear and accurate information.

- Escalate complex inquiries to specialized teams within HR (CoEs) or to partners in payroll, legal, IT, or office services, ensuring timely and effective solutions.

- Identify trends in employee inquiries and collaborate with COEs to enhance the knowledge base, contributing to continuous improvement.

-Execute accurate and timely transactions in HR Systems (Workday, Kronos, ServiceNow, and others), maintaining data integrity and compliance.

- Generate precise and timely reports, primarily using Workday and Excel, to support data-driven decision-making.

Required Skills

- History of providing a positive customer experience while demonstrating the ability to understand and address employee concerns with a compassionate approach.

- Experience aligning with employees before addressing their issues.

- Demonstrated ability to handle high stakes transactions related to employee compensation and benefits with accuracy and a strong attention to detail.

- Track record of critical thinking, resource utilization, curiosity and continuous knowledge improvement.

- Experience extract and manipulating data from large data sets and utilizing Excel functions (v-lookups, pivot tables, filtering) to create user-friendly reports.

- Strong track record of maintain a balance of professionalism and clarity in both written and verbal communication.

Required Qualifications

- A minimum of 4 years of professional business experience in a customer or client facing support role. One year of HR or related experience required OR a degree in Human Resources.

- Proven expertise in customer service, client services, account management or sales with a focus on expectation management and customer satisfaction.

- Exceptional data entry skills with a high degree of accuracy.

- Superior verbal and written communication skills, strong analytical and problem-solving abilities.

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint), Database Software, HRIS and/or payroll systems.

- Demonstrated ability to research, compile, and present information and data clearly.

- Capability to work independently and as part of a cross-functional team.

- Adaptability to evolving environments, industry trends, and business demands.

Preferred Qualifications

-Bachelor’s Degree in Human Resources or a related field.

- Four years of experience in an HR support role, preferably within a shared services environment.

- Extensive experience with Workday HCM, including Recruiting, Reporting, and other core functional areas.

- Familiarity with enterprise applications such as ServiceNow, Salesforce, Oracle, etc.

- Advanced proficiency in data analysis and reporting tools.