Client Success Manager- Retail Media

Description

Ready to take your career to the next level?

Skai (formerly Kenshoo) is looking for the best and the brightest to join our rapidly growing team.

We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

Purpose:            

The Retail Media Client Success Manager (CSM) is responsible for overseeing all facets of client utilization of the Skai Retail Media management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai Retail Media to drive ROI for Retail Media Marketing initiatives.

The ideal candidate will have great project management skills, excellent technical credentials, strong soft skills, working knowledge of media, hands-on experience implementing Amazon, Walmart, Target, Criteo, Citrus Ads, and/or other Retail Media marketing campaigns, and most importantly, a consultative approach to addressing client needs. 

Duties and Responsibilities:

• Work to drive client retention, and identify business growth opportunities
• Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
• Assist clients in the basic implementation and usage of Skai products
• Provide technical support and Retail Media marketing best practices and strategy across Amazon, Walmart, Target, Instacart, and additional retailers via Criteo & Citrus Ads
• Communicating regularly with the customer to evaluate satisfaction
• Ability to understand client's business goals, anticipate future needs, and help determine the ideal solution
• Partner closely with product development, sales, technical account management, and industry leads to drive platform innovation and capture market opportunity
• Partner with Skai Client Success Directors to actively build relationships with client partners
• Energized by solving problems and finding opportunities to make clients successful
• Ensure client expectations are exceeded!

Skai Requirements:

• Passion and dedication
• Desire to be the best
• Ability to work both independently and as part of a team
• Strong interpersonal communication skills - in writing and verbally
• Proven track record of problem-solving
• Results-oriented

Position Requirements:

• B.A. or B.S.
• Hands-on Amazon marketing campaign implementation and management experience. Additional experience with Walmart, Target, or Instacart is a plus
• Ability to understand basic Amazon and other Retail Media marketing analytics
• Ability to perform detailed client audits to identify client needs or workflow gaps
• 2+ years experience in client services and/or technical project management
• Ability to thrive in a fast pace environment with tight deadlines
• Ability to elicit client feedback to help direct continuous improvements for the Skai e-Comm platform
• Phenomenal communication skills and organized project management
• Experience collaborating with a team both locally and virtually
• Organized and methodical, with excellent time management skills
• Media Agency experience preferred 
• Skai Retail Media or other Retail Media platform experience preferred
• Ability to travel occasionally
• Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus

The salary range for this position is $80,000 - $95,000. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.

More about Us:

The company offers best-of-breed advertising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to complement and maximize return from our solutions.

Established in 2006, we are a thriving organization, with a unique, vibrant startup culture with an incredible track record of success and an amazing future in sight!

We are hybrid for the long term - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture.

At Skai™ we have comprehensive medical coverage, employer match retirement savings and generous paid time off. More importantly, we offer the things that make Skai™ a great place to develop your potential, both professionally and personally. In addition, you will also receive:

• Dental and vision coverage
• Employee share options program
• Generous paid family leave policy
• Flexible hybrid working model
• Life insurance and short/long term disability
• Professional growth stipend
• Diversity and inclusion programs
• Office commuting benefits
• ClassPass Membership
• Volunteering and community opportunities
• Employee Assistance Program
• Company sponsored employee social events
• Office lunches and fully stocked kitchen

Equal Employment Opportunity:

Skai™, Inc. is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.