Import Coordinator

Description

About Us

Almost every single thing that you eat, wear, or use (yes, even that Pikachu-shaped baseball cap you secretly love to wear) is imported. But before it makes it past the border, there’s a final, looming hurdle: customs. A complex maze of regulations, enough documentation to bankrupt Dunder Mifflin, harmonized codes, and debates about Santa suit classifications stand between businesses and their products hitting the shelves.

Clearit USA makes customs brokerage seamless for importers in the US and Canada with a modern, digital, frictionless platform. And we’re not alone; Clearit is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).

About the Role

And that's where you come in... As an Import Coordinator, you'll manage customs clearance operations, specializing in CBP holds and examinations. This entry-level position offers an excellent opportunity to enter the customs brokerage industry. You'll coordinate cargo movements, communicate with CBP officials, and guide customers through regulatory challenges. Success requires strong problem-solving skills, meticulous record-keeping, and the ability to meet tight deadlines in a fast-paced environment. Your work will directly impact our clients' supply chains, making this role both challenging and rewarding.

Responsibilities

• Coordinate stakeholder actions to resolve CBP Holds & Intensive exams
• Manage cargo movement between ports and exam facilities
• Review and troubleshoot ABI messages using customs brokerage software
• Deliver excellent customer service by clearly explaining documentation requirements and deadlines with empathy
• Contact customers who request assistance through Telico or have urgent/complex files
• Directly engage with CBP and port authorities to resolve customs issues
• Maintain accurate internal tracking of Hold & Exam cases with daily updates to all stakeholders
• Process timely billing for movement/processing fees and vendor payments
• Manage post-entry processes

Secondary Responsibilities

• Maintain current knowledge of customs laws, regulations and trade policies
• Contribute process improvement suggestions to enhance efficiency and accuracy
• Cross-train and support other processes as needed
• Train team members and manage the unresolved report

Requirements

About You 

Basic Requirements:

• High school diploma or equivalent
• Proficient in Google Sheets or Microsoft Excel with ability to manage working data and formulas
• Demonstrated interest in customs brokerage and international trade
• Exceptional organizational skills with strong attention to detail
• Clear and professional written and verbal communication abilities
• Customer-focused mindset with proven interpersonal skills
• Adaptable team player who welcomes feedback and continuous improvement
• Ability to be physically present at our Champlain, NY office a minimum of 8 times monthly

Preferred Requirements:

• Dispatching experience
• Experience or demonstrated interest in utilizing AI to improve operational efficiency
• Background in logistics or supply chain management
• Knowledge of transportation management systems
• Familiarity with customs documentation and procedures

Schedule 

M-F 8 hours per day. 9am-5pm EST.

Benefits 

• Pay: $19.00 per hour
• Hybrid work model with just 2 days in person per week
• 15 paid vacation days plus holidays
• 50% employer-paid health insurance
• Annual training budget and career guidance
• Equity incentives that vest over time, aligning your success with company growth
• Weekly team activities including lunches, BBQs, and games
• Location in Champlain, NY 

Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.