Offer summary
Qualifications:
Experience in incident management and functional support, preferably in an ITIL environment., Excellent communication skills and crisis management abilities. Good understanding of IT production and incident management..Key responsabilities:
- Daily monitoring of important incidents, identifying root causes and impacts.
- Communicating with IT management daily on incidents.
- Participating in weekly meetings with business managers to discuss incident impacts.
- Ensuring data quality according to ITIL standards.
- Leading major incidents by escalating, setting up crisis teams, coordinating IT stakeholders.
