Offer summary

Qualifications:

3+ years of customer success or sales experience in a high-tech company., Experience in developing strategies for leveraging technology solutions., Strong written and verbal communication skills., Deep understanding of Adobe Commerce (Magento) and enterprise software account management..

Key responsibilities:

Manage a portfolio of Adobe Commerce customers in the commercial space.

Close renewal and expansion business monthly, meeting quarterly quotas.

Engage customers in regular business reviews to ensure adoption and resolve concerns.

Establish and grow relationships with executive sponsors and decision makers.

Job description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Job Description

The Opportunity

As Value Success Manager at Adobe you will provide focus on Adobe Commerce (Magento) solutions by managing a portfolio of customers in the commercial space. In addition, you can expect to be working very closely with the respective Growth Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments.

What you'll do:

Actively own the success of a portfolio of assigned Adobe Commerce customers in the commercial space.
Close renewal and expansion business on a monthly basis, meeting or exceeding your quarterly quota.
Engage Customers in regular business reviews to ensure adoption, marketing maturity advancement, and during customer concerns to drive rapid resolution
Establish and grow relationships with executive sponsors and decision makers.
Become familiar with the products in the Adobe Commerce solution.

What you'll need to succeed:

You have 3+ years of customer success or sales experience from a high-tech company.
You have experience developing strategies on assigned accounts to fully leverage technology solutions.
You have led projects from conception to closure, and have experience using internal resources to get things done.
You know how to build trusted relationships with executive sponsors and end users.
Experience running a full sales cycle
Strong written and verbal communications
Enterprise Software account management experience with SaaS applications
Deep understanding of Adobe Commerce (Magento)

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

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