Offer summary

Qualifications:

Solid understanding of mobile devices and operating software., Strong problem-solving skills with the ability to diagnose and resolve complex issues., Exceptional communication skills in German, with the ability to explain technical information clearly., Organizational skills to manage time and resources effectively in a fast-paced environment..

Key responsibilities:

Monitor customer and escalation case queues for efficient resolution of customer demands.

Follow MDM-related markets and test new functionalities to anticipate customer challenges.

Identify customer behavior trends to inform product management and engineering improvements.

Provide exceptional service and support to customers, managing their expectations effectively.

Job description

Job Description

Where you’ll work: Hungary

Customer Care and Success at GoTo:

At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and automate to simplify, and we work together to achieve this goal every day. As a member of our customer care team, you'll play a crucial role in helping us achieve our mission by delivering exceptional service and support to our customers.

Your Day to Day

As a Technical Account Manager – MDM, German speaking you would be working on:

Efficient Support --- You will monitor customer and escalation case queues to ensure efficient customer demand resolution and further escalation
Continuous Learning --- You will follow MDM related markets and verify and test new functionalities to foresee possible customer challenges using our products
Trends --- You will be accountable for identifying customer behavior trends and drivers, for product management and engineering to improve MDM customer experience

What We’re Looking For

As a Technical Account Manager - MDM, German speaking, your background will look like:

Technical Proficiency: A solid understanding of mobile devices and all operating software. This includes the ability to troubleshoot and resolve complex technical issues.
Problem-Solving Skills: The ability to diagnose issues, think critically, and provide effective solutions is crucial. This often involves creative thinking and anticipating potential problems.
Customer Service and Communication: Exceptional communication skills are necessary to explain technical information clearly to German speaking customers with varying levels of technical knowledge. Patience, empathy, and the ability to manage customer expectations are also important.
Organizational Skills: Being well-organized helps in managing time and resources effectively. This includes tracking and managing information systems and networks. Proven ability to prioritize and multi-task in a fast-paced environment.
Self-management: Capacity to work independently, manage one’s own tasks, and assume responsibility for one’s own actions. It entails controlling one’s emotions, feelings, and behaviors in the workplace and determining a course of action based on established guidelines.

What GoTo offers:

Full remote work option within Hungary and on-demand seat in our Astoria office
Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
Tuition and reading reimbursement programs to support your continuous learning and professional growth
Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

You’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.

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