Junior Support Engineer L1 (24/7 On-Duty)

Are you empathetic and ready to make a real-world impact in the Healthcare industry? Do you thrive in fast-paced environments and have a passion for helping people? If so, this could be the perfect role for you! 
Join a mission-driven team supporting innovative organ transplant technology. As the first line of support, you’ll handle incoming requests, communicate directly with users, and ensure escalation of alerts to L2/L3 teams in a timely manner. Every interaction you manage helps improve patient outcomes and supports life-saving medical care worldwide. Are you ready to be part of something truly meaningful?

CUSTOMER
The Customer is a USA-based, commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Their mission is to help save more lives by increasing access to viable donor organs for patients who are awaiting transplantation. 

PROJECT
You will be in the first line of the technical support team. 

• Serve as the first line in the 24/7 technical support team 

• Handle incoming incidents via live chat 

• Escalate issues to the appropriate team for deeper investigation 

• Maintain knowledge base, create FAQ articles, and continuously update support content 

• Communicate with the Customer upon occurred urgent questions and additional tasks 

• Overall computer and digital literacy 

• Upper-Intermediate level of English

PERSONAL PROFILE

• Ability to work independently 

• Ability to work night shifts 

• Responsible