Offer summary

Qualifications:

Bachelor's or Master's degree in Electrical or Mechanical Engineering or equivalent experience., 3+ years in technical account management, customer success, or ECAD/EDA client-facing roles., Hands-on experience with Altium products is preferred., Strong problem-solving, project management, and communication skills..

Key responsibilities:

Serve as the primary technical contact for Enterprise customers, ensuring their success with Altium solutions.

Build trusted relationships and guide customers on implementation and optimization of tools.

Troubleshoot technical issues and collaborate with R&D for resolutions.

Identify growth opportunities and lead strategic business reviews.

Job description

⚡️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

Constant innovation has created a transformative technology, unique in its space
More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the Role:

As a Technical Account Manager, you’ll be the trusted advisor for a portfolio of Altium’s Enterprise customers, ensuring their success with our solutions. You’ll build deep relationships, resolve technical challenges, and guide customers in optimizing Altium’s tools for their unique workflows. By collaborating with R&D, Support, and Sales, you’ll drive adoption, uncover growth opportunities, and advocate for customer needs—directly impacting their satisfaction and Altium’s revenue. This role combines technical expertise with strategic account management, perfect for someone passionate about solving complex problems and fostering long-term customer success.

A Day in The Life of Our Technical Account Manager:

Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions
Build trusted relationships and guide customers on implementation, integration, and optimization
Troubleshoot technical issues, escalate to R&D when needed, and drive resolutions
Identify growth opportunities and lead strategic business reviews
Collaborate with Sales, Support, and R&D to align customer needs with product development
Advocate for customers internally and provide actionable feedback
Monitor customer health and mitigate risks to drive retention

Who you are and what you’ll need for this position:
- Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience
- 3+ years in technical account management, customer success, or ECAD/EDA client-facing roles
- Hands-on Altium product experience preferred
- Strong problem-solving and project management skills
- Excellent communicator who can simplify technical concepts
  
  The salary range for this role is $109,000 to $130,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.
  
  United States Benefits
  - 🏥 Medical, Dental, Vision Plans and HSA and FSA accounts
  - ❤️ Basic Life and AD&D insurance; disability coverage where applicable
  - 🌅 Retirement 401(k) Plan Option with Altium match
  - 🧘 Calm App and Employee Assistance Program
  - 🏖 Paid holidays plus a “Choice Day” off per quarter
  - ✈️ Paid time-off on arising schedule upon key milestones
  - 🤒 Sick time for Dr. appointments or family health needs
  - 👶 Family medical, maternity, paternity, and military leave
  - 🏡 Flexible working arrangements available based on role and location
  - 🥳 Employee referral and employee-of-the-month programs
  - 🖥 Home internet allowance
  - 📚 Professional development support
  - 🥪 Free lunch, snacks, and drinks in the office
  - 🚗 Free parking