Key Account Manager

Description

Key responsibilities of the role, include: 

• Work with Retail Solutions, Aftermarket, Operations, Finance, FBS, CEO & Commercial Teams to ensure effective implementation of account plans, opportunity plans and programs.  
• Work with Customer Stakeholders to deliver all key program metrics. 
• Harmonize Customer requirements, supervise response to Customer tenders as well as quotation for cross national opportunities 
• Ability to focus and improve E2E supply chain, that gives the customer greater confidence in ensuring that product demand time lines are achieved. 
• Provide Implementation Forecasts and planning numbers to ensure successful program delivery. 
• Build strong customer relationships and service ethic that ensures GVR develops and maintains a distinct competitive advantage across the customer organisation. 
• Carry out analysis of agreed Monthly reports to provide comment and identify improvement opportunities required to deliver exceptional performance, minimise unfavourable cost trends, and provide this to the Contract Steering Committee. 
• Analyse program performance statistics and resolve any issues on performance with internal and external stakeholders.  
• Achieve high levels of customer satisfaction. 

Requirements

EDUCATION/ ACHIEVEMENTS 

A proven track record in successful business development from conception and strategy to implementation and operations. 

Tertiary qualifications in Commerce, Marketing, Accounting, Engineering or Business. 

EXPERIENCE/ KNOWLEDGE 

Sales experience including major commercial accounts negotiation.  

Thorough knowledge of Commercial markets.

SPECIFIC SKILLS 

Program Management Experience 

COMPANY SPECIFIC COMPETENCIES

Time management & personal organization  

• Absolutely necessary to be able to manage twice the productivity and workload, compared to many cultures 

Time is the enemy 

• Take action with urgency 
• Fast Pace 
• Sooner rather than later, don’t delay. 

Continuous Improvement 

• If you are not making progress, you are falling behind. 
• Improving yourself, your organization and your results, every day. 

Traction counts 

• Get some quick wins 
• Focus on the right things, the ‘critical few” 
• You can’t do them all, let PD be your guide. 

Tactically or strategically 

• You have to do both 
• Develop and use broad strategy skills & perspective 
• But you must be able to create & execute at a tactical level. 

Details count 

• Must manage by fact 
• Must have access to the data 
• It’s ok to say, “I don’t know, but I’ll find out”. 

Results count 

• Process is the way (DBS); but getting “results” is the goal.  

Delegates or hands on 

• You have to do both.  
• Delegate, but don’t lose touch or visibility to what is really happening. 

Create followership 

• Your team wants to succeed, and they want you to succeed.  
• And sometimes leaders have to follow. 

Export talent 

• Hire the best, develop them fast; keep building the future organization. 
• Don’t hoard performers. 

ROLE SPECIFIC COMPETENCIES 

• Innovative thinker with the ability to conceptualize, develop and implement complex proposals and programs. 

• High level customer relationship and negotiation skills. 

• Effective problem solving with decisions reflecting sound judgement and ingenuity. 

• Good presentation, oral and written communication skills. Fluent in Italian and English.

• Self-motivated with a high degree of initiative and independence and ability to operate with minimum supervision. 

• Flexible and adaptable to changing priorities and business environments. Willing to travel regularly.