Offer summary

Qualifications:

Strong analytical skills and problem-solving abilities., Excellent communication and teamwork skills., Ability to work well under pressure and adapt to change., Prior leadership experience is advantageous..

Key responsibilities:

Manage order flow and prioritize tasks from sites to factories.

Coordinate real-time operations between business units during high season.

Oversee customer ETA expectations and shipping options.

Lead a team responsible for quality assurance of operational processes.

Job description

Description

Tenengroup, a leading E-commerce company, seeks a Site Operations Lead to be in charge of task allocation, defining responsibilities, ensuring optimized processes, meeting deadlines, and performing needful actions successfully.

Site Operations Lead should lead a high-quality team that backs up each other, contains stable knowledge, and is flexible to dynamic changes.

This might be your most exciting and challenging professional time – being at the center of the action, where your actions and decisions deeply impact the company's day-to-day and long-term business.

Responsibilities

As "Site Operations Team Leader" you will be in charge of:

Manage orders flow from sites to factory – volume, due dates, priority, allocation
Coordination between main business units – real time operational impact during high season. Factory – Sales - Customer service
Manage Customer ETA expectations – when will my package arrive?
Manage shipping offering – ETA, gaps, pricing, messaging, available options
Manage shipping offering testing setup and control
Manage cross site elements, messaging, and settings – based on ETA during high season
Manage QA team member responsible for QA of processes above
E-commerce Operations Department is looking for Site Operations Lead.

Requirements

Function well when out of your comfort zone
Fast learner
Analytical skills – enjoying logical challenges. Every day will have a new situation to resolve.
Teamwork – collaborate naturally with others
Strong communication skills, able to present and mediate different stake holders’ interests
During high season (6 weeks) – available around the clock, be on top of real time challenges and perform necessary actions effectively under high pressure.