Offer summary

Qualifications:

Strong communication skills, both verbal and written., Proficiency in computer skills and Microsoft Office Suite., Experience in investigating cardholder fraud and dispute claims., Excellent organization and attention to detail, with a relevant educational background..

Key responsibilities:

Enter and update cardholder information in the database.

Track and investigate fraud and dispute claims.

Develop and implement new operational processes.

Analyze reports and collaborate with departments to optimize procedures.

Job description

Description

JOB TITLE: Card Operations Specialist

LOCATION: Las Vegas, Nevada (on-site)

REPORTS TO: Fraud Supervisor

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

We are looking for an organized, ambitious, and detail-oriented Card Operations Specialist to join our team. This role is responsible for the daily customer-related operations of our card product, and will work closely with the business and strategy team to optimize operations. This is an exciting opportunity for a smart, driven, and analytical professional who has a demonstrated ability to execute, problem-solve, and work with multiple shifting priorities.

Requirements

What You’ll Be Doing:

Entering and updating cardholder information in our database
Tracking and investigating cardholder fraud and dispute claims
Helping to develop and implement new processes
Calculating credit refunds and processing account adjustments
Understanding and analyzing various reports
Working with multiple departments to optimize procedures
Perform additional duties as assigned

What You Bring to the Table:

Outstanding verbal and written communication skills
Proficient computer skills
Excellent organization and attention to detail
Experience with Microsoft Suite (MS Word, Excel, PowerPoint, Outlook)
Experience with investigating cardholder fraud and dispute claims

The Perks:

Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024) , #161 on Deloitte Technology Fast 500 list
Mission driven + empowered + collaborative
Competitive pay and stock options
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Open door policy / Open office floor plan
Team based strategic planning + Team owned deliverables

Cultural Competencies for Success at Sunbit:

Serve others before self - Service oriented mindset
Own the impact - Strong organizational and time management skills with the ability to prioritize effectively
Connect genuinely - Engage and build strong relationships with key stakeholders and other teams across the organization.
Act fast - Thrive in a fast-paced environment while maintaining high level of support
Include always - Work closely with Account Coordinating team and actively welcome peers within the organization
Innovate for good - Continuously help our internal team create efficient processes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Required profile