Offer summary

Qualifications:

Minimum of 5 years experience in Account Management or Customer Success., Background in B2B SaaS and cloud environments, especially in enterprise sales., Technological expertise in Security, Platform, DevOps, or IT products., Strong communication skills and a proven track record of driving growth and revenue..

Key responsibilities:

Serve as the main technical contact and trusted advisor for strategic customers.

Manage customer onboarding, integrations, and expansions from start to finish.

Develop account strategies to increase revenue through upselling and cross-selling.

Collaborate with internal teams to address customer needs and ensure technical success.

Job description

Description

Location: USA - 100% remote

Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments.

Trusted by Fortune 100 companies and industry leaders, Akeyless is redefining identity security for the modern enterprise, delivering the world’s first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches - compromised identities and secrets. Backed by the world’s leading cybersecurity investors and global financial institutions including JVP, Team8, NGP Capital, and Deutsche Bank.

As a Technical Account Manager (TAM), you will serve as the trusted technical advisor and main point of contact for a portfolio of strategic customers. You will ensure the successful adoption, integration, and expansion of Akeyless solutions while delivering an exceptional customer experience.

This is a cross-functional role requiring close collaboration with Customer Success Engineers, Product, Sales, and Support teams to proactively address customer needs, remove roadblocks, and align technical outcomes with business objectives.

Responsibilities:

Drive Growth: Develop account plans and strategies to increase revenue, drive upsell and cross-sell opportunities
Client Advocacy: Act as a trusted partner for our clients, ensuring maximum satisfaction and serving as their advocate within the company
Project Management: Own the end-to-end project management of customer onboarding, integrations, and expansions - ensuring milestones are met and expectations are clear
Communication Excellence: Conduct compelling technical presentations and maintain strong communication with customers as well as internal teams
Internal Collaboration: Work closely with internal teams: Sales, Customer Success, Product, and Operations
Ownership: Take full ownership of client requests, explore new opportunities to add value, and ensure expansions (Upsale/Xsale)

Requirements

5+ years’ in Account Management or Customer Success
Experience in B2B SaaS and cloud environment in an enterprise sales
Technological background, preferably in Security/Platform/DevOps/IT products with the ability to present and conduct related discussion
Strong track record of driving growth and revenue in a global Tech Environment
Proven success managing accounts within enterprise clients - Must
Expertise in Customer Success Management (CSM) frameworks with a data-driven, programmatic approach - Advantage
Excellent communication skills and the ability to identify and drive commercial value
Ability to manage multiple stakeholders and coordinate cross-functional teams effectively
Independent, self-motivated, and highly adaptable in a fast-paced and growing environment
Startup mindset: problem-solver who thrives in dynamic environments and is passionate about innovation and making an impact.
Willing to travel

Preferred Qualifications: