Offer summary

Qualifications:

Completed studies in business administration or business informatics., Several years of professional experience in incident management., German (C1) and English (min. B1) language skills required., Good analytical skills and result orientation..

Key responsibilities:

Control and lead incident procedures, including cause analysis and fault categorization.

Manage and optimize IT incident, knowledge, and quality processes.

Coordinate the resolution of incidents and ensure effective collaboration between units.

Create and present customer presentations every 2 weeks in Wuppertal, Germany.

Job description

Company Description

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

Control of Incident/Lead Incident procedures, cause analysis and categorization of faults, management of escalations.
Managing and continually optimizing the lead IT incident, knowledge, and quality processes
Developing measures to minimize the occurrence of incidents
Steering the lessons learned processes
Assuring the quality of incident documentation and knowledge databases
Monitoring KPIs and improving reports
Leading (lead) incident processes in the task area; involving all parties in the event of escalation
Analyzing and categorizing incidents within the incident process
Coordinating the resolution of incidents, including follow-up
Ensuring effective, high-level collaboration between the units involved
Practicing active management and transfer of knowledge
Managing projects with strategic relevance
Create the presentation for the customer in ppt and present it every 2 weeks to the customer in person in Wuppertal, Germany

Qualifications

Completed studies, ideally in the fields of business administration or business informatics
Several years of professional experience in incident management
Hands-on experience in claim management
German (C1) and English (min. B1) language skills required for operating in both languages
Good analytical skills, result orientation
Willingness to travel to Germany every 2 weeks

Advantages