Offer summary

Qualifications:

Excellent communication and collaboration skills, both internally and client-facing., Strong technical understanding of the Zoom portfolio and experience with Unified Communications platforms., 4+ years in a customer-focused role, particularly in post-sales technical support., Proficiency in Microsoft Office applications, especially Excel and Word, along with CRM experience, preferably Salesforce.com..

Key responsibilities:

Teach customers how to set up their Zoom Phone accounts and guide them through admin capabilities.

Identify customer pain points and suggest solutions within the Zoom Phone platform.

Review and explain call routing setups in various environments to achieve customer goals.

Guide clients through web-based interfaces, mobile apps, and software configurations.

Job description

Functional overview

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

Duties and responsibilities

Teach customers how to initially setup their Zoom Phone account and guide them through the admin capabilities.
Help identify possible pain points for customers and suggest solutions on how their goals can be addressed within the ZP platform
Review, teach and explain complicated call routing and how to set it up in an environment where there may be several ways to achieve the same goal
Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations

Minimum qualifications

Excellent communication and collaboration skills internally and client facing
Time Management: ensuring your calendar’s appointments are scheduled, able to track issues and questions that come up, and keeping detailed notes of what has happened throughout the entire process
Scheduling skills are required as a typical day could require multiple customer facing meetings, while juggling number ordering tickets, answering emails and updating notes in between each meeting can occur
Ability to handle escalated issues and know when to escalate issues that require immediate attention
Strong technical understanding of the Zoom portfolio
Experience in handling Unified Communications platform
Has general understanding of telephony porting process (preferred)
Strong and effective customer communication skills
CRM experience with Salesforce.com preferred
Ability to deliver customized presentations and demonstrations via web conference
4+ years in customer focused role – post sales technical support
Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred
Self-motivated with the ability to dive right in, be effective and make a difference.
Great interpersonal skills with a positive attitude