Offer summary

Qualifications:

Bilingual professional with strong customer service skills., Experience in sales and leasing operations., Ability to handle customer requests and complaints effectively., Familiarity with leasing paperwork and application processes..

Key responsibilities:

Serve as the first point of contact for potential and current residents.

Schedule and conduct apartment tours for applicants.

Maintain relationships with residents and follow up on leads.

Process leasing applications and manage daily leasing operations.

Job description

Job Description

Profesional bilingue que recibe primer contacto con clientes y los acompaña durante todo su proceso de formalizacion de negocios. Posición en Bogotá que atiende y responde a los clientes en los Estados Unidos.

Job Summary
A Remote Leasing Consultant is our first impression to potential and current residents. A Leasing Consultant will listen and understand the needs of a potential resident and show them that we have what they want. Greeting potential and current residents, taking requests/complaints by phone or via email, and participating in outreach marketing activities are some responsibilities of a Leasing Consultant. This position requires a customer service and sales mentality.
Essential Functions
- Answer questions from potential residents to define what they want.
- Schedule apartment and community tours with potential applicants.
- Sell the value of community features as they relate to the customer needs to close the sale
- Follow-up regularly with potential leads
- Create and maintain excellent and ongoing relationships with potential and current residents
- Ensure a high level of customer service
- Use customer service skills to take requests, complaints, comments, and resolve them quickly as well as Work Order requests and manages these operations.
- Assist in monitoring renewals and distribute and follow-up on renewal notices
- Prepares and assists with all leasing paperwork
- Process applications for approvals (credit check, rental history, etc.)
- Takes accountability for daily leasing operations, and ensures professional and timely responses and resolutions
- Attends and participates in our training programs as required
- Attendance and on time arrival is an essential job function
Physical Abilities Requirements
- Ability to sit for extended periods.
- Fine dexterity to operate computer, calculator and other office equipment.
- Visual acuity to inspect documents for accuracy.
- Ability to hear and speak in English to exchange information.
- Ability to attend work on a regular basis
This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment.