Crew Leader - BOI

Description

Serve as leader with other technicians/crew at specific job site to ensure work is being performed as required. Directs and works with specific technicians/crew in the provision of quality restorative and maintenance cleaning services to commercial customers at customers’ locations.   Additional accountabilities include but not limited to: ensuring all actions are completed in a safe manner; following instructions on work orders; working as a team; maintains a consistent flow of communication with team; and, taking before and after pictures.  This is a night shift position.

ACCOUNTABILITIES AND RESPONSIBILITIES

• Fosters a consistent flow of communication between his/her crew, clients and management
• Work is completed per work order instructions and ensures work orders are then completed with all proper time, notes captured and before/after pictures after each job; notifies field supervisor/operations manager of any special circumstances or issues/problems with jobs
• Maintains team’s scheduled jobs to come in at budgeted scheduled hours or better
• Responsible for ensuring that his/her crew maintains a safe work area including the use of caution signs and barriers when appropriate
• Responsible for care and cleanliness of crew’s cleaning equipment and vehicles
• Reports to work on time and in proper uniform
• Follows rules, policies, regulations as outlined in company handbook, and ensure that his/her crew does the same; reports any issues to management
• Understand/accurately perform all cleaning (restorative/maintenance) methods for carpet, furniture and wall panels, to include, upholstery, fabric, and leather
• Understand and accurately perform cleaning (restorative and maintenance) methods for hard surfaces including but not limited to ceramic, porcelain and stone
• Understand and accurately perform water damage restoration
• Supervise crew clock in and out per company policy
• Pursue obtaining IICRC certifications in commercial carpet, upholstery, water restoration and ceramic tile
• Valid driver’s license and motor vehicle record (MVR) meeting Corporate Care insurance requirements required.
• Must be able to fulfill essential job function in a consistent state of alertness and safe manner
• Physical demands; while performing the duties of this job, you will be required to stand and walk, frequently required to use hands to fingers, handle, or feel and reach with hands and arms, occasionally required to sit, climb or balance and stoop, kneel, crouch or crawl, frequently lift and or up to 50 pounds.
• Communicate issues, concerns and questions to supervisor

EXPECTED RESULTS

• Effectively accomplish assigned work orders and efficiently coordinate resources to address needs
• Timely and effective response to team needs
• Ensure consistent, accurate communication and alignment of efforts within the team
• Obtain IICRC Carpet, Upholstery, Water Restoration and Hard Floors Certifications
• Adherence to all policies and procedures

Qualifications

EDUCATIONAL REQUIREMENTS

• High School Diploma required
• IICRC Certifications desired but not mandatory

EXPERIENCE REQUIREMENTS

• 2 year experience and or training desired but not mandatory
• 1 year of supervisory experience desired
• Demonstrated ability to work as a team and lead a team
• Proficient skills in Microsoft Office suite desired; photo taking skills
• Professional personal presentation
• High level of interpersonal skills to handle sensitive and confidential situations required
• Valid driver license required
• Ability to handle changing priorities and achieve desired objectives required
• Ability to communicate verbally and in writing to all levels of the company and clients
• Ability to drive company vehicles to and from client locations
• Ability to take pro-active and creative approaches in resolving any challenges
• Ability to work nights and weekends and adjust scheduled to meet business needs