Manager, Customer Experience Management

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Professional Solutions, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Martin Lighting & Crown Audio
• Unite your passion for continuous improvement and customer satisfaction
• Contribute the divisions successes in service and cost management

About the Role

Successfully coordinate the Global inventory of the Service plants to achieve customer satisfaction, optimum cost and driving collaboration and the continuous improvement culture in the teams. Activities include Cycle counts, product repairs, CRM, Advance replacements and Spare parts fulfillment.

What You Will Do

• Manage inventory control activities to comply with procedures and drive inventory level improvements.
• Identify and implement improvements to reduce obsolescence risk
• Support stocking levels to ensure customer demands and service requirements are met.
• Finished Good & Raw Material inventory analysis: Identify actions to address excess and overstock.  Optimize the spare parts global inventory level.
• Manage Scrap approval process: Coordinate the requests with the requesters and finance
• Drive continuous improvement in department, company, and customer interactions.
• Provide on-going communication with management and inter-departmental functions in all regions.
• Assure all customers are serviced promptly, accurately, effectively, efficiently and in a professional manner.
• Interface as required with customers, service providers and suppliers to resolve issues and ensure company goals can be met.
• Support and track on NPI spare parts for all service centers
• Administer systematically end of life on service parts (EOL) globally
• Maintains Inventory accuracy on Spare parts warehouses in all regions, leading cycle counts programs. 
• Leads, monitor, reports, control and direct actions from the Advance replacement program (AR)
• Provide ERP / SAP guidance and direction to the global service teams

What You Need to Be Successful

• 5 years of experience in planning and inventory management (globally)
• Proven Management and/or relationship management experience
• Significant experience in the Inventory management, MRP/Master planning cycle processes
• Knowledge on inventory control tasks (cycle count, audits, optimized locations, etc.)
• English 90%, Advance English level (reading and writing that allow fluid presentations)
• Strong analytical and reporting capabilities
• Able to interpret data and develop strategy to drive improvements
• Effectively present information and respond to questions from groups of managers, clients
• Established track record of exceeding targets, KPI’s
• Demonstrate ability to motivate and communicate with others at all levels
• Must have a high level of sense of urgency and drive the business with data
• Excellent communication and negotiation skills
• Able to adapt and succeed in a changing environment
• Evidence of well-developed leadership skills

Bonus Points if You Have

• Previous experience with SAP, QLICK, IBP, Advanced Excel preferred
• Experience working with global cross-functional teams.

What Makes You Eligible

• Willingness to travel as needed (must have valid passport & US Visa)
• Willingness to work in an office in Tijuana
• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

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HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.