Offer summary

Qualifications:

Fluency in French and English, both written and spoken., Experience in customer support roles, particularly in online platforms or freelance environments., Excellent communication and interpersonal skills focused on customer experience., Strong problem-solving abilities and a proactive approach to resolving issues..

Key responsibilities:

Provide top-notch customer support to French-speaking users of virtual job and freelance platforms.

Assist users with inquiries regarding job applications, platform navigation, and account issues.

Effectively resolve user complaints and technical issues in a timely manner.

Collaborate with internal teams to relay user feedback and enhance platform usability.

Job description

Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a French Speaking Customer Support representative for our Virtual Job & Freelance Platforms Department. Upholding our motto 'With a new dawn comes your Next Job!', we specialize in connecting talented individuals with rewarding job opportunities across diverse sectors, including freelancing and remote work. In this role, you will support French-speaking users of virtual job platforms, assisting them with inquiries related to job postings, account management, and navigating freelance opportunities. If you are passionate about empowering others in their career journeys and possess excellent customer service skills, this is the perfect role for you!

Responsibilities

Provide top-notch customer support to French-speaking users of virtual job and freelance platforms.
Assist users with inquiries regarding job applications, platform navigation, and account issues.
Effectively resolve user complaints and technical issues in a timely manner.
Keep detailed records of customer interactions for reference and to identify areas for improvement.
Collaborate with internal teams to relay user feedback and enhance platform usability.
Stay up to date on virtual job market trends and platform features to provide informed assistance.
Contribute to a supportive online community for freelancers and job seekers.

Requirements

Fluency in French and English, both written and spoken.
Experience in customer support roles, especially within online platforms or freelance environments.
Excellent communication and interpersonal skills, with a focus on customer experience.
Strong problem-solving abilities and a proactive approach to resolving issues.
Familiarity with online job platforms and customer support tools is a plus.
Ability to work collaboratively in a team-oriented environment, while also being self-motivated in a remote setting.
A positive attitude and a commitment to helping users achieve their professional goals.

Benefits