French Speaking Customer Service for Online Shopping Platforms Department

Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for a French Speaking Customer Service Representative for the Online Shopping Platforms Department. In this role, you will be the primary point of contact for French-speaking customers, providing them with outstanding service and support as they navigate their online shopping experiences. Your responsibilities will include addressing inquiries, resolving issues, and ensuring that customers receive prompt and effective assistance. If you are enthusiastic about customer service and passionate about e-commerce, this is the perfect opportunity for you to contribute to a leading online shopping brand.

Key Responsibilities

• Provide exceptional customer support in French, assisting customers with their inquiries regarding online orders, product details, and shopping policies.
• Manage and resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions and resolutions accurately within the CRM system.
• Collaborate with logistics and sales teams to address any order-related issues and ensure timely delivery.
• Stay informed about the latest promotions, products, and updates to enhance customer interactions.
• Engage proactively with customers through various communication channels, including email, chat, and phone.
• Participate in continuous training programs to elevate your product knowledge and customer service skills.

Requirements

• Fluency in French, with strong proficiency in English, both written and spoken.
• Previous customer service experience is preferred, especially in the online shopping or retail sector.
• Strong problem-solving skills with a determination to provide high-quality customer service.
• Excellent communication and interpersonal skills to effectively engage with customers.
• Able to multitask and manage time effectively in a remote work environment.
• High attention to detail and organizational skills for maintaining accurate customer records.
• A genuine enthusiasm for e-commerce and a desire to provide an exceptional shopping experience for customers.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors