French Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for a French Speaking Customer Service Representative in the Online Learning & EdTech Department. This dynamic role involves supporting French-speaking customers as they navigate through our innovative educational platforms and resources. You will be instrumental in providing high-quality service, addressing inquiries, and ensuring users receive the assistance they need to make the most of their learning experience. If you are passionate about education and technology and love helping others, we encourage you to apply to join our dedicated team!

Key Responsibilities

• Provide exceptional customer support in French, assisting users with inquiries about online courses, platform navigation, and account management.
• Resolve customer issues and complaints promptly and effectively, ensuring a positive user experience.
• Document and maintain accurate records of customer interactions and feedback for continuous improvement.
• Collaborate with cross-functional teams to address technical queries and product-related issues as needed.
• Stay updated on the latest educational technologies and program offerings to ensure accurate information is provided to customers.
• Engage in proactive outreach to users to enhance their learning experience and gather valuable feedback.
• Participate in ongoing training to improve customer service skills and stay informed about new developments in the EdTech space.

Requirements

• Fluency in French and strong communication skills in English, both written and spoken, are required.
• Previous experience in customer service, particularly in the education or technology sectors, is preferred.
• Strong problem-solving capabilities with a customer-centric approach.
• Excellent verbal and written communication skills to engage effectively with users.
• Proficient in multitasking and managing time effectively in a remote environment.
• Attention to detail and organizational skills for documenting customer interactions accurately.
• A genuine interest in learning, education technology, and helping customers achieve their educational goals.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors