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Service Delivery Manager (SDM) – Remoto 100%

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Spain

Offer summary

Qualifications:

5+ years of experience in IT Service Delivery or IT operations., Proficiency in ITSM tools such as ServiceNow, Jira, or Remedy., Knowledge of ITIL v4 (certification preferred)., Degree in IT, Computer Science, Engineering, or a related field..

Key responsibilities:

  • Manage IT service delivery while meeting SLAs and KPIs.
  • Supervise the Service Desk, critical incidents, and continuous improvements.
  • Act as a liaison between IT, business, and suppliers.
  • Drive automation, self-service, and AI solutions in ITSM.

Grupo TECDATA Engineering logo
Grupo TECDATA Engineering Scaleup https://www.tecdata.es/
201 - 500 Employees
See all jobs

Job description

🚨 ¡Oportunidad! Buscamos Service Delivery Manager (SDM) – 100% Remoto 🌍


¿Tienes experiencia gestionando operaciones IT y asegurando una entrega de servicios impecable? ¡Esta es tu oportunidad! 🎯


📍 Ubicación: Remoto 100%

🕒 Tipo de contrato: Full-time

📡 Sector: Telecomunicaciones / IT Operations


👤 ¿Qué harás?

🔹 Gestionarás la entrega de servicios IT cumpliendo SLAs y KPIs.

🔹 Supervisarás el Service Desk, incidentes críticos y mejoras continuas.

🔹 Actuarás como puente entre IT, negocio y proveedores.

🔹 Impulsarás automatización, autoservicio y soluciones IA en ITSM.

🔹 Llevarás la relación con proveedores y gestionarás contratos estratégicos.


💡 Lo que buscamos en ti:

✔️ +5 años de experiencia en IT Service Delivery u operaciones IT.

✔️ Manejo de herramientas ITSM (ServiceNow, Jira, Remedy...).

✔️ Conocimientos de ITIL v4 (certificación valorada).

✔️ Experiencia en entornos telecom, ISP o enterprise.

✔️ Buen liderazgo, enfoque al cliente y habilidades comunicativas.

✔️ Inglés fluido (entorno internacional).

🎓 Formación: Grado en IT, Informática, Ingeniería o similar.


📈 Únete a un entorno internacional, retador y en crecimiento. Si quieres saber más o recomendar a alguien, ¡contáctame por privado!

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Information Technology Infrastructure LibraryIT Service ManagementCustomer CentricityJIRAServiceNowComputational IntelligenceAutomated Information Systems

Other Skills

  • Leadership
  • Communication
Are you interested?

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