Operations Specialist

Description

Overview
Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con (ICS) provides custom client solutions tailored to quality with the flexibility to operate in highly complex environments. The firm specializes in providing tailored services to clients whose needs exceed the sophistication and expertise of traditional guard firms. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.
 

Inter-Con is Everywhere Security Matters. 
 

Job Summary:
The Operations Specialist will leverage our Salesforce.com and Mobile App solutions to support client coverage and drive user adoption and data integrity. Additionally, they will provide key feedback to Product team to assist in identifying strategic enhancements and bug fixes. 
 

Primary Responsibilities:
•    Perform the daily process as defined in team process documentation to audit timesheets for Pay & Bill operations.
•    Be a problem solver - Tackle issues that involve people, things, and processes by using logic, common sense and data. Identify the root cause of a problem as opposed to focusing on the symptoms. 
•    Identify/escalate issues to appropriate leadership and partner with other functional units to drive resolution. 
•    Work with our management, product, and development teams to establish suitable departmental processes to support administrative, development, and change management activities.
•    Act as super user and assist in training of other team members to support growth of Salesforce skill sets within multiple divisions.
 

Qualifications

Qualifications:
•    A Bachelor’s degree or equivalent work experience preferred.
•    1 to 3 years of experience utilizing Salesforce within a medium to large organization preferred. Salesforce Trailhead completions also preferred.
•    Proficient at report writing and data manipulation using modern tools.
•    Capable of achieving objectives and meeting deadlines in dynamic, high-pressure organizations.
•    Comfortable diving into analyses, offering business recommendations, and facilitating organizational agreement.
•    Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate requirements from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
•    You have flexibility in your schedule. While this position is for normal business hours, you may be required to occasionally work any day of the week, during daily operating hours.

Other Requirements or Competencies:
•    You’re self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day.  You have high integrity and are excited to produce a great work product.
•    Adaptable to change.
•    High degree of accuracy and attention to detail.
•    Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.