Offer summary

Qualifications:

High school diploma or equivalent., Experience in retail or customer service environments., Excellent communication skills in English, both oral and written., Ability to operate PCs, navigate the internet, and use CRM software..

Key responsibilities:

Handle customer inquiries via phone, email, and chat.

Provide information about products and resolve issues.

Document customer interactions and update records.

Maintain a dedicated home workspace and ensure 100% attendance.

Job description

Job Details

Level: Experienced

Job Location: Dubuque Office - Dubuque, IA

Education Level: High School

Salary Range: $11.50 - $11.50 Hourly

Description

Are you passionate about delivering exceptional service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you have experience in retail and customer service, we want to hear from you!

We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX, WV, and WY!

Pay rate: $11.50/hour

RESPONSIBILITIES:

Handle customer inquiries via phone, email, and chat; some outbound calls/emails required
Provide information about products and processes
Troubleshoot and resolve issues and concerns
Document and update customer records based on interactions
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently
Navigate between computer screens (CRM Software, ACD System, Email, and Web Browser) while actively listening and entering customer information

Requirements Include:

Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
Experience in an environment in which customer interaction is required
Excellent oral and written communication skills in English
Enjoys working on a team

Training:

Product training
Systems training
On-the-job training
100% attendance required

Home Environment and Workspace:

Dedicated home office workspace, preferably a separate room with its own door
Ability to hardwire internet, plug directly into your router
Agents are responsible for maintaining the workspace in a safe condition
Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.
You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

Benefits

Health, dental, vision, and life insurance
401(k)
Paid time off
Employee assistance program

Job Type: Full-time

Pay: $11.50 per hour

Schedule:

8-hour shift
Day shift
Monday to Friday

Work Location:

Remote

Ready to make a difference? Apply today and join a team that values your skills and contributions!

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