Offer summary

Qualifications:

Strong communication skills, both verbal and written., Experience in customer service or administrative roles is preferred., Proficiency in using office software and customer management systems., Ability to handle inquiries and complaints professionally..

Key responsibilities:

Greet and assist customers over the phone and via email.

Maintain and update customer records in the company system.

Support office management tasks, including filing and organizing documents.

Conduct daily welcome and confirmation calls to ensure customer satisfaction.

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

Job description

• Greet and assist customers over the phone, and via email.
• Provide accurate information about products, services, and company policies.
• Handle customer inquiries, complaints, and requests in a professional manner.
• Conduct daily welcome calls and confirmation calls to ensure customer satisfaction and appointment verification.
• Maintain and update customer records in the company system.
• Support office management tasks, including filing, organizing documents, and inventory management.
• Collaborate with other departments to ensure seamless operations.
• Perform other administrative duties as assigned.

Work Schedule:

Friday: 8am - 4:00pm (8hrs)

Saturday: 8am - 4:00pm (8hrs)

Sunday: 8am - 2:00pm (6hrs)

Monday: 8am - 4:00pm (8hrs)

Required profile