Offer summary

Qualifications:

2-3 years experience in B2C customer support or customer success roles., Experience with customer support systems like CRMs and online chat., Background in financial services, especially super fund support, ETFs, investments, stocks, or trading., RG146 accreditation is preferred..

Key responsibilities:

Handle customer enquiries via email, chat, and phone.

Resolve customer complaints and gather feedback.

Act as the primary point of contact for customers and relay feedback internally.

Build long-term relationships to foster customer advocacy.

Job description

Description

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

In 2024, etoro completed its acquisition of Australian investing app Spaceship, strengthening its presence in the Australian market and expanding into the superannuation and long term savings sector.

We are constantly growing and are excited to share that we are looking for a Customer Service Representative to join our team!

What will you be doing?

You will join a small team focused on delivering excellent customer experience at Spaceship. Besides handling enquiries and solving problems, you’ll play a key role in product development by connecting customer feedback with different areas of the business including Product, Marketing, Engineering, Risk & Compliance and Investments.
Acting as our customers primary point of contact, giving customers an internal voice and being our external ear.
Managing incoming customer enquiries via email, chat and phone.
Managing customer feedback, complaints and general enquiries.
Nurturing relationships that will lead to long-term advocates.

Requirements

2-3 years experience working in a B2C customer support, customer success, or similar role that serves customer communities.
Experience with customer support systems such as CRMs, and dealing with online chat enquiries.
Experience in working in financial services, more specifically in a super fund support role or with experience in ETFs, investments, stocks and trading.
Ideally you have a RG146 accreditation.

This role will be based in our Sydney office. Candidates must have full working rights in Australia.

Required profile