Support Engineer

Description

Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise™.

They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.

Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World by Corporate Knights. 

We are currently searching for a Support Engineer:

Responsibilities

• Develop and maintain automation tools and processes to streamline infrastructure management and improve efficiency.
• Lead capacity planning, including demand forecasting and continuous resource optimization across all application infrastructure.
• Maintain production environments, ensuring High Availability (HA), Resiliency, and Business Continuity Planning (BCP).
• Build and maintain SRE infrastructure, including tools, scripts, and integrations with platforms like Prometheus/Grafana.
• Define observability metrics and thresholds, and create frameworks for data capture, trend analysis, and alerts.
• Manage alert monitoring and governance, addressing issues according to schedule.
• Bridge between support and engineering for incident management, improving response and follow-ups.
• Collaborate with engineering for continuous performance optimization.

Requirements

• Bachelor’s degree in Computer Science or related field from an accredited college or university
• Expert level understanding of Linux environment and Database
• Systematic problem solving approach
• Strong sense of ownership and drive
• While certification is not required, formal training in range of programming language/s and different operating and programming platform cab be asset.
• Network diagnostic skills and experience with networks and real-time messaging technologies
• Strong scripting skills, like Perl, Python, or UNIX shell.
• Excellent spoken and written English communication skills.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote

If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/.