Patient Services Representative (Philippines)

Are you passionate about helping others and delivering exceptional service? As a Patient Services Representative, you’ll play a key role in ensuring patients receive the care and support they need. In this role, you’ll address patient inquiries and concerns with empathy and efficiency, acting as a vital connection between patients, their families, and medical professionals.

We’re seeking detail-oriented individuals with a strong understanding of healthcare policies and procedures, who are dedicated to providing outstanding service. If you thrive in a fast-paced environment and want to make a positive impact, we’d love to have you on our team!

Key Responsibilities:

●       Engage with Patients: Answer incoming calls professionally, assist with queries, and address concerns to ensure a positive patient experience.

●       Billing and Collections: Collect outstanding balances and assist patients with billing inquiries.

●       Coordinate with Third Parties: Support insurance companies and other entities with patient account-related questions.

●       Proactive Outreach: Place outbound collection calls to follow up on patient accounts.

●       Team Collaboration: Cross-train and support your team to ensure seamless operations.

●       Maintain Confidentiality: Uphold HIPAA guidelines to protect patient information.

●       Exhibit Professionalism: Demonstrate reliability, punctuality, and alignment with company values and goals.

Why Join Us?

●       Work in a supportive and collaborative environment.

●       Make a meaningful impact on patients’ healthcare journeys.

●       Gain valuable experience in the healthcare industry.

If you’re a team player with a passion for helping others, apply now to become a part of our dedicated team!