Offer summary

Qualifications:

Fluency in Italian (verbal and written) and B2 level in Spanish and English., Strong customer focus with excellent communication skills., Computer literate with the ability to navigate computer systems., Good understanding of social media channels and best practices for communication..

Key responsibilities:

Serve as the first point of contact for customer inquiries via calls, emails, and web enquiries.

Provide professional and detailed responses to consumer queries across various brands.

Maintain up-to-date knowledge of products and processes to support consumers effectively.

Demonstrate empathy and active listening while building rapport with customers.

Job description

Job Title:

Customer Service Advisor with Italian + Spanish

Job Description

The Role

Fantastic opportunities working with the world's leading snack brand!

Concentrix work with the world’s leading maker of snacks, with leading market shares in every category in which they compete and holds the No. 1 position globally in biscuits, chocolate and candy. You will be the first point of contact, taking calls, answering emails and responding to web enquiries from consumers. You will have your customer service radar switched on and be ready to showcase your excellent communication skills in order to give each customer a professional and detailed response. In this role you will provide support for a variety of brands and be required to remain knowledgeable on all brands and products as well as maintain up-to-date knowledge on all the processes to support our consumers

Want your weekends free? Not a problem!
Our lines are open 9:00am-6:00pm Monday to Friday to help you strike an excellent work life balance! Work from home!

What you need?

Exceptionally customer focused
Fluently in Italian both in verbal and written communication
B2 level in Spanish and English
Computer literate and ability to navigate around a computer system
Committed to resolving customer queries in line with corporate values and brand image with solution driven mindset
Good telephone manner and strong understanding of social media channels and familiarity with social communication best practices
Excellent soft skills, particularly in:

Demonstrating empathy
Active listening skills
Communicating clearly
Providing concise and accurate next steps
Building rapport with frustrated consumers
Remaining calm in stressful scenarios

What we offer?

Competitive salary + performance based bonus
Possibility to work form home
Medical plan fully covered by Concentrix
Multisport Card
Internet allowance
Life insurance
Various career development opportunities
Annual reward and recognition events
Team and Concentrix events

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Hungarian

Time Type:

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