Warranty Clerk

Be part of a community of authentic, proud and trusted people

Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada. 

If the hat fits, we’d be proud to have you wear it! Send us your resume and join a people-centric company with a reputation of excellence.

Reporting to the Store Manager, the Warranty Clerk is responsible for processing returns, warranties and transfers. The objective of this role is to improve returns and warranties processing times, accuracy, and completion rates in effort to remove non-moving product, ultimately allowing our stores to receive upgraded inventory & be first to market with the latest moving product.

Your main responsibilities :

• Process and verify returns and warranties according to Company guidelines within set timelines.
• Maintain accurate records of shipments, transfers, and inventory updates.
• Coordinate with DC, vendors, Finance, and Sales on credits and transfers.
• Communicate with customers, branches, and vendors regarding returns and warranties.
• Support regional inventory initiatives and improve processing accuracy and efficiency.

To join our team, you need:

• Experience or knowledge in the automotive aftermarket and parts supply industry, complemented by warehouse or retail expertise.
• Proficiency in computer applications, including Microsoft Office and delivery management software.
• Demonstrated ability to work independently, prioritize multiple tasks effectively, and make sound decisions under pressure.
• Professional attitude with excellent interpersonal, written, and verbal communication skills.
• Valid driver’s license is required.

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.