Offer summary

Qualifications:

At least 5 years of experience in field engineering or as a Technical Account Manager., Strong background in application and endpoint security., Excellent written communication skills and customer-oriented problem-solving abilities., Experience with multi-OS support and training delivery is required..

Key responsibilities:

Manage relationships with large-scale clients to ensure value growth and loyalty.

Lead complex implementation and onboarding projects for SentinelOne products.

Evaluate customer environments to deliver appropriate design and integration solutions.

Collaborate with internal teams to advocate for customer needs and resolve technical issues.

Job description

About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

What are we looking for?

Today, the groundbreaking technology they built is turning heads and changing mindsets across the industry about the future of endpoint protection.And this is just the beginning.

As a TAM you will directly work with SentinelOne enterprise customers to drive adoption and continued value of our products and services and develop new business opportunities. You will create and maintain long-term relationships with SentinelOne strategic customers, manage complex implementation and onboarding projects, consulting assignments and technical escalations, and work closely with SentinelOne teams (Dev, Product, Security, Sr. Management, Support). You will become a technical authority of the S1 technology while constantly improving best practices for the SentinelOne solutions and services.

What will you do?

Own overall relationship with assigned large-scale clients while creating the platform for continuing value growth and re-purchase loyalty toward SentinelOne solution.
Lead complex implementation and onboarding projects for S1 products and services.
Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training and more.
Work independently to evaluate a customer’s environment and architecture to deliver the appropriate design and integration solution while maintaining a high satisfaction rate. This includes, but is not limited to, evaluating customers' business needs, infrastructure, security and compliance requirements.
Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers’ feedback
Maintain in-depth understanding of company technology, products, and services.
Contribute to our knowledge base by creating best practices guides and video tutorials.

What skills and knowledge you should bring?

At least 5 years experience in field engineering: Senior support engineer (tier 3-4)/Technical Account Manager/Pre-Sales
Strong application and/or Endpoint security background
Strong project management skills
Experience working with Enterprise customers - Required
Excellent customer oriented individual, a problem solver
Professional and articulate with excellent written communication skills
Fast learner, team player, problem solver, ability to work in fluctuating workload environment and with a globally dispersed, cross cultural team
Ability to multitask and prioritize
Position can include travel of up to 20%
Experience with host base (endpoint agent) security solutions is preferred
Multi OS support experience: Windows, Mac & Linux (mobile platforms - an advantage)
Training delivery experience - Required
Postgres experience or any other DB (queries and basic programming) - an advantage
Previous scripting experience. At minimum a working knowledge of Python,Powershell, and Unix shell scripts
Working knowledge of Windows Sysinternals is strongly preferred

Why Us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry

Employee stock purchase program and RSU
Numerous company-sponsored events including regular happy hours and team-building events
Flexible Time Off.
Flexible Paid Sick Days.
Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws)
Gym membership/sports gears by Cultfit.
Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching.
Private medical insurance plan for you and your family.
Life Insurance covered by S1 (for employees)
Telemedical app consultation (Practo)
Global Employee Assistance Program (confidential counseling related to both personal and work life matters)
High-end MacBook or Windows laptop.
Home-office-setup allowances (one time) and maintenance allowance.
Internet allowances.
Provident Fund and Gratuity (as per govt clause)
NPS contribution (Employee contribution)
Half yearly bonus program depending on the individual and company performance.
Above standard referral bonus as per policy.
LinkedIn Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings
Sodexo food coupons.

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

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