Offer summary

Qualifications:

2+ years of call center experience, Bachelor's degree preferred, Proven track record in lead qualification and appointment setting, Strong knowledge of Salesforce or other CRM tools..

Key responsibilities:

Make outbound calls to educate customers on solar value propositions

Schedule customers with installers for solar consultations

Maintain customer information in databases like Salesforce and Excel

Follow up with customers to ensure a positive experience.

Job description

Description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

About the Role

The Solar Appointment Concierge will be responsible for managing customer leads from various sources by connecting with them through phone and email. This position will be responsible for Initial engagement, first impressions, and white glove treatment of leads while confirming intent and matching leads with the best available trusted installer. Experience in a sales call center environment is key to being successful in this role. The position is remote.

What you will do

Make outbound calls to existing and potential homeowner customers and educate them on Enphase, solar value proposition, basic needs analysis, as well as a high-level overview solar buying process
After qualification, schedule customers with installers to conduct a solar consultation to include design and pricing with a Solar Specialist (virtual/in person options vary by company)
Understand customer needs and offer solutions to help them
Maintain database (Salesforce, CRM, Excel, etc.) of customer information
Track customer interactions with customer service tickets
Post appointment follow-up may be required to ensure a positive customer experience and potential re-direction of customer to a different installer more suited to meet the customer’s needs
Answer potential customer questions and follow-up call questions

Who you are and what you bring

2+ years of call center experience
Bachelor's degree preferred
Proven track record of setting appointments for solar consultations to homeowner customers
Demonstrated experience in lead qualification and appointment setting
Self-starter, and go-getter; able to work in fast-paced environments and comfortable working through unknowns
Strong knowledge of Salesforce or other CRM tools to drive productivity
Excellent verbal and written communication skills

The OTE for this position is $66,150.

This OTE may be modified in the future. The successful candidate’s starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions. This position is also eligible for equity and benefits.

Required profile