Teller

Description

JOB SUMMARY:  Provide service to customers by conducting appropriate transactions such as deposits, withdrawals and inquiries regarding accounts.

ESSENTIAL JOB FUNCTIONS:

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
• Process savings and checking account withdrawals.
• Cash checks: verify endorsement, receive proper identification, and ensure validity.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Accept loan payments: verify payment amount and issue receipts.
• Ensure teller station is properly supplied.
• Balance currency, coin and checks in case drawer at the end of each day.
• Straighten cash in drawer and prepare it for selling to the vault.
• Assist with night vault, train as back up for vault teller.
• Assist with closing and opening procedures.
• Check and maintain all inventory of stock necessary to operate Teller-Line.
• Provide exceptional customer service.
• Assist other Team Members as needed.
• Follow all bank policies and procedures.
• Other duties as assigned.
• Must be able to meet attendance and punctuality standards.
• Effectively work and cooperate with supervisors, co-workers and customers.
• Follow the direction of supervisor.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• High school diploma or equivalent required.
• Training from Vocational or Technical school helpful.
• Cash handling or sales experience preferred.
• Six months to one year experience handling large monetary transactions preferred.
• Proficient computer, 10 key, and typing skills.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service skills.
• The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
• Strong mathematical skills.
• In-depth knowledge of all bank deposit products and policies.
• Ability to work in a fast-paced environment.
• Ability to work well under pressure, with a high level of accuracy.
• Knowledge of various federal regulations including teller roles and responsibilities.
• Strong proficiency in pc applications and computer skills.
• Ability to recognize and meet the needs of customers.
• Ability to maintain a high degree of confidentiality.

• Strong verbal and written communication skills.
• Strong interpersonal skills: able to work well with a wide range of people.
• Demonstrate dependability through good attendance and adherence to timelines and schedules.
• Strong analytical and problem solving skills.

PHYSICAL REQUIREMENTS:

This work is sedentary and requires the following physical activities:

• Sitting and standing for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• Frequent lifting (up to 50 pounds of coin, paper supplies or minor office equipment).

WORKING CONDITIONS:

• Normal office environment.

NOTE:  The above statements are intended to describe the general nature and level of work performed by an employee in this position.  These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

First Bank & Trust Co. is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at 580-255-1810.