Customer Support Generalist, Visual Lease

Customer Support is responsible for providing consistent, top-notch customer service and product expertise by responding to, managing and resolving technical inquiries from clients. You are a great match if you are quick to learn a new product, analytical and driven to help customers solve problems. 

This position will be full-time in the office and will be based in New Jersey or Atlanta.  

What will you do?  

• Take ownership of all customer inquiries related to how-to’s and technical issues or problems. 

• Communicate through various channels such as email, phone and virtual calls. 

• Build strong relationships with customers through timely communication and accurate issue resolution. 

• Meet or exceed SLA while providing the highest quality of service. 

• Manage your case workload daily to ensure proper and timely communication with all clients. 

• Stay up to date on all new features and existing issues. 

• Collect enhancement requests and provide feedback to the proper departments. 

• Collaborate cross functionally with other department representatives to ensure the best quality service to our customers. 

• Maintain customer case data integrity within our CRM (Salesforce). 

• Leverage internal resources to provide accurate responses to customers as quickly as possible. 

• Adhere to all published processes and procedures. 

• Be the “voice of the customer” when working cross functionally. 

• Troubleshoot issues reported by customers to determine pervasiveness and severity. 

Basic Qualifications  

• Bachelor’s degree required from an accredited, not-for-profit University or College. 

• A track record of commitment to prior employers. 

• 1+ years related experience interacting directly with customers and resolving customer concerns or challenges. 

• Driven and independent learner with the ability to grasp new concepts quickly. 

• Ability to organize and manage multiple and competing priorities. 

• Excellent written and verbal communication skills. 

• The ability to work a modified schedule performing after-hours and on-call work as necessary. 

• Professional, positive, and nurturing attitude with all clients. 

• Strong sense of urgency and responsiveness. 

• Self-motivated with a demonstrated ability to take initiative. 

What’s in it for you?    
​When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.   
   

Our benefits package includes (but is not limited to):   

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug   

• Life, legal, and supplementary insurance   

• Virtual and in person mental health counseling services for individuals and family   

• Commuter and parking benefits   

• 401(K) retirement plan with matching contributions   

• Employee stock purchase plan   

• Paid time off   

• Tuition reimbursement   

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)  

• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups   

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks  

  
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.