Offer summary

Qualifications:

Excellent communication and problem-solving skills., Very good written and spoken English skills., At least 1 year of experience in B2C support., Service-oriented approach..

Key responsibilities:

Part of the support team handling electronic data processing.

First point of contact for customers, processing emails and inquiries.

Support the team in executing and optimizing customer service processes.

Provide top-notch customer service to valued players.

Job description

About DECA Games

We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see an amazing set of problems to solve and a huge opportunity.

DECA is a remote company with over 230 people in over 26 countries globally. DECA has been profitable since our inception in 2016. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

About our culture

We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Employees are trusted to manage their time and get things done independently. We believe that egos and politics need to be checked at the virtual door. That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).

About the role

We are looking for a Customer Support Agent with experience in customer support to help us provide top-notch customer service and support to our valued players.

Responsibilities

You are part of our support team and take care of the electronic data processing
You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner
Supporting the team in executing and optimizing all processes within the customer service department

Requirements

Excellent communication and problem-solving skills and a service-oriented approach
Very good written and spoken English skills
At least 1 year of experience in B2C support

Benefits

Remote first company culture
Flexible work hours to support a personal work-life balance
Working in a multicultural environment with people from over 20 different countries
Flat hierarchies and a great and dedicated group of people
20 days of paid time off
Online language classes: English, German, French, Spanish etc.
Food vouchers

Required profile