Customer Support with Spanish

About Inetum:

Inetum is a European leader in digital services. Inetum’s team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024.
For further information, please visit www.inetum.com

• Respond efficiently and effectively to customer queries through all available omni-channels (phone, chat, incidents, etc.)
• Identify secondary (possible or hidden) customer needs and attempt to add value accordingly
• Ensure service level agreements are met and maintained through accuracy in handling required tasks and through communicating positively with all involved parties (2nd Line, 3rd Line, etc.) to facilitate timely issue resolution
• Follow agreed processes / procedures to raise and resolve customer queries as well as propose potential process improvements where applicable
• Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded.
• Manage the balance of benefits for the customer and the business

• Spanish Level – C2 Speaking Proficiency
• Strong verbal communication skills
• High problem-solving skills
• Proficiency in using MS Office applications in a plus
• Ability to present value added solutions to clients
• High emotional intelligence and soft skills with the ability to manage high profile customers
• Achieving goals in a timely manner while providing excellent client service
• Ability to learn, seek knowledge and self-development
• Experience in a multi-system environment
• Preferable experience within a contact center of customer service environment for 1 year

N.B. 6 months contract: cim/B2B!!!

Benefits:

• Full access to foreign language learning platform
• Personalized access to tech learning platforms
• Tailored workshops and trainings to sustain your growth
• Medical subscription
• Meal tickets
• Monthly budget to allocate on flexible benefit platform
• Access to 7 Card services
• Wellbeing activities and gatherings