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Customer Service (SAP)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Brazil

Offer summary

Qualifications:

Bachelor's or Master's degree or equivalent education., Advanced fluency in English is required., Knowledge of SAP - ECC and CRM is essential., Typically requires 3+ years of relevant experience..

Key responsibilities:

  • Provide pre-sales and post-sales consulting to customers regarding order fulfillment and service requests.
  • Manage the end-to-end customer experience from order to installation.
  • Act as a liaison between customers and internal teams to resolve inquiries.
  • Identify and follow up on business opportunities and manage projects as needed.

Agilent Technologies logo
Agilent Technologies XLarge http://www.agilent.com
10001 Employees
See all jobs

Job description

Job Description

Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional or multi-country projects.

* Works on customer service assignments with broadly defined objectives

* Solves straight-forward issues, challenges and problems within field of specialization

Qualifications
  • Bachelors or Masters Degree or University Degree or equivalent.
  • English Advanced Fluent
  • SAP -ECC, CRM Knowledge
  • Typically 3+ years- relevant experience for entry to this level.


 

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:
Occasional

Shift:
Day

Duration:
No End Date

Job Function:
Customer Service

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SAP COMicrosoft Dynamics CRM

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
Are you interested?

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