Portuguese Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a Portuguese Speaking Customer Service Representative in the Online Learning and EdTech Department. In this role, you will be instrumental in facilitating a positive experience for Portuguese-speaking students and users of our innovative educational technologies. Your primary responsibility will be to assist customers with their inquiries regarding online learning platforms, courses, and technical support. If you are passionate about education and empowering others through technology, we invite you to join our dedicated team in supporting the future of learning.

Key Responsibilities

• Provide exceptional customer service in Portuguese, assisting users with questions regarding online learning platforms and educational resources.
• Help customers with technical issues and account inquiries, ensuring timely and effective resolutions.
• Document customer interactions and maintain accurate records to improve service efficiency and user satisfaction.
• Collaborate with internal teams to escalate and resolve complex user issues promptly.
• Stay informed about the latest updates in online learning trends and EdTech products to deliver accurate information to clients.
• Engage customers proactively, seeking to understand their needs and providing tailored support.
• Participate in training sessions and development programs to enhance your knowledge and customer service skills.

Requirements

• Fluency in Portuguese and proficient English communication skills, both written and spoken, are essential.
• Experience in customer service, particularly in the education or EdTech sector, is highly desirable.
• Strong problem-solving capabilities with a focus on customer satisfaction.
• Excellent communication skills that allow for effective interaction with diverse users.
• Ability to manage multiple tasks efficiently in a fast-paced remote work environment.
• Attention to detail and strong organizational abilities for maintaining accurate records and documentation.
• A passion for education and technology, with a willingness to engage in ongoing learning about the EdTech landscape.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors