Offer summary

Qualifications:

Fluency in Portuguese and English, both written and spoken., Previous experience in customer service, especially in technology or home entertainment sectors., Strong communication skills focused on customer engagement and satisfaction., Technical aptitude for troubleshooting home entertainment systems..

Key responsibilities:

Provide exceptional customer support to Portuguese-speaking clients regarding home entertainment systems.

Assist customers with technical inquiries, product features, and system setup.

Resolve customer complaints and technical issues efficiently to ensure satisfaction.

Document all interactions and feedback in the customer relationship management system.

Job description

Patrique Mercier Recruitment PT is delighted to present a fantastic opportunity for a Portuguese Speaking Customer Support representative for our Home Entertainment Systems Department. With our motto 'With a new dawn comes your Next Job!', we aim to connect skilled professionals with rewarding career opportunities in various sectors, including technology and home entertainment. In this role, you will be responsible for providing top-notch support to Portuguese-speaking customers, assisting them with inquiries related to home entertainment systems, including setup, troubleshooting, and usage guidance. If you are passionate about technology and customer service, and you enjoy helping others enjoy their entertainment experience, we would love to hear from you!

Responsibilities

Provide exceptional customer support to Portuguese-speaking clients regarding home entertainment systems.
Assist customers with technical inquiries, product features, and system setup.
Resolve customer complaints and technical issues efficiently to ensure satisfaction.
Document all interactions and feedback in the customer relationship management system.
Collaborate with technical teams to address complex issues and provide effective solutions.
Stay informed about product updates and technological advancements to provide accurate support.
Encourage and promote the usage of home entertainment systems to maximize customer enjoyment.

Requirements

Fluency in Portuguese and English, both written and spoken.
Previous experience in customer service, particularly in technology or home entertainment sectors.
Strong communication skills with a focus on customer engagement and satisfaction.
Technical aptitude with the ability to troubleshoot and assist with various home entertainment systems.
Familiarity with customer support databases and electronic support tools is a plus.
Ability to work independently in a remote environment while effectively managing workload.
A genuine interest in technology and a commitment to delivering outstanding customer service.

Benefits