Offer summary

Qualifications:

Strong management skills with experience in hiring, firing, and coaching teams., Financially literate and proficient in technology, especially spreadsheets and automation tools., Bilingual in Spanish and English, with the ability to travel for onsite visits., Highly organized and able to thrive in chaotic environments..

Key responsibilities:

Lead property onboarding and ensure owner satisfaction.

Oversee guest operations and customer service, including cleaning and maintenance teams.

Manage financial operations and track key performance indicators (KPIs).

Integrate AI and automation into processes while designing the organization for scalability.

Job description

The Role:

We're a fast-scaling vacation rental management company operating in over 7 U.S. states with 170+ properties and counting - but our growth is outpacing our operational depth.

We've outgrown manual processes, one-dimensional leadership, and fragile team structures. And while our current GM is committed and hard-working, he's not architecting a scalable future. We need someone who can take the reins and turn our operation into a bulletproof, tech-optimized machine.

You'll Lead:

Property onboarding
Owner satisfaction
Guest operations and customer service
Cleaning & maintenance teams
Financial management
AI integration & automation
Recruiting & org design for scale

Tools & Environment:

Hostify (PMS), PriceLabs, Rentals United
Breezeway for automated task management
HubSpot for CRM
Airtable for ops workflows

Requirements:

Type A, emotionally neutral, obsessively organized
Financially literate and tech fluent - you're fluent in spreadsheets and automation
Ruthless about KPIs and cash flow - you track everything
Strong manager of people - you hire, fire, and coach with clarity
Calm in chaos, tactful with clients, and unwavering in execution
Speaks fluent Spanish and English and ideally can travel occasionally for onsite visits
Ultimately wants to lead a company and isn't afraid of stepping into the CEO seat
Flexible hours but must be available during peak EST/CST windows

Required profile