Lead M&I Professional - Southeast Region

Description

ABOUT THE SHADE STORE®

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. 

THE POSITION: Lead Measure and Install Professional

The Shade Store is continuing to expand our nationwide footprint and further grow our Measure + Install Department. Our M+I Lead Professional member will be a team leader who leads training and manages the quality of assigned M+I Professionals to their region. In this role, our M+I Lead Professional will also execute specialty, complex and HVO jobs alongside their team. This role will also partner closely with our M&I Pro network to provide M&I and system expertise, mentorship and general support.

RESPONSIBILITIES:

• Become an expert in using The Shade Store’s Measure + Install techniques and software systems to ensure accuracy and efficiency of every appointment.
• Provide our customers with world class experience throughout each measure and install appointment.
• Dedicates a significant portion of time to overseeing escalations and carrying out specialty, complex and HVO jobs.
• Guide and mentor a team of M+I Professionals, taking the lead in fostering a culture of excellence to consistently enhance the customer experience.
• Performs field observations for the assigned regional pros for all service types.
• Performs MWS audits for the assigned regional pros to ensure consistency and accuracy.
• Perform complex in-home measurements and installations of our custom window treatment product lines; primarily roller/solar shades, Roman shades and drapery, as well as wooden blinds and more.
• Perform motorization installation and programming techniques (particularly via Lutron) with complex motorized products.
• Complete specialty, complex and HVO jobs and ensure customers are comfortable in utilizing the product before leaving the job site.
• Demonstrate proficiency in utilizing personal judgment and initiative to devise real-time solutions for challenges and obstacles encountered in the field.
• Provide support to fellow M+I Professionals by assisting with troubleshooting efforts.
• Partner closely with our local Design Consultants to ensure our customers have a seamless end-to-end experience.
• Communicate and partner regularly with the Headquarters Measure & Install support teams while in the field and on-site.
• Stay up to date with TSS procedures, regulations and standards.

WHAT WE ARE LOOKING FOR:

• Ability to perform complex measures, installations and field technical calls
• Experienced in managing escalations and executing on specialty and HVO jobs
• Demonstrates leadership across the team
• Advanced field and soft skills knowledge
• Experienced with Home automation systems
• Motorization experience with Lutron, Somfy and/or TSS Motors
• Capacity to lift large, bulky materials up to 55lbs
• Advanced trouble-shooting skills for multiple products and situations
• Ability to work in a fast-paced environment
• Experienced in using technology and advanced power and hand tools
• Focused on keeping a clean and organized work environment
• Clean safety/compliance and driving record
• Strong communication skills across team and internal departments
• Positive customer feedback
• Team player with a strong work ethic
• Dependable and efficient

THE SHADE STORE offer is contingent upon: 

• Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date  

The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Qualifications