The Organization: Merit America
The American economy is broken. Today, 53 million working adults–nearly half of the U.S. workforce–do not earn a living wage. These talented workers have few options to advance: college is too long and expensive, full-time boot camp programs don’t offer enough flexibility, and online courses don’t have the structure or support to translate learning into a new career. The result? Talented workers, disproportionately people of color and women, get stuck in low-wage roles with no way to build a better life for themselves and their families.
Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. Our fast, flexible solutions are built for working adults: We start by analyzing tens of millions of job postings to identify in-demand, high-paying tech careers and then work with industry-recognized partners to train for these roles with part-time programs that combine flexible online learning with best-in-class coaching. Finally, we support our learners in their job search, helping them connect with a broad constellation of local and national employers such as JPMorgan Chase and Infosys to land higher-earning, family-sustaining jobs, driving an average wage gain of $24k three months or more after completing the program. Merit America is on a mission to build a scalable pathway for workers to join the middle class through merit, not money. Since our founding in 2018, we’ve generated a projected $1 billion in near-term wage gains for our learners.
Role Overview
The Program Insights Analyst & Researcher will play a pivotal role in advancing Merit America's mission by driving strategic program improvements and enhancing the learner experience through informed decision-making. As a key member of the Program Leadership team, this position is essential for developing and refining program strategies by understanding business needs, gathering insights, and recommending actionable solutions.
In this role, you will leverage data to optimize program outcomes, assess career track performance, and effectively monitor organizational OKRs. Key responsibilities include collaborating with various stakeholders, including the Data Team, to ensure data quality and relevance while avoiding duplication of efforts. The Program Insights Analyst & Researcher will lead the development and delivery of insightful data reports, maintain data integrity, and generate actionable insights that enhance the learner journey from recruitment through job placement. While this is an individual contributor role, it involves extensive collaboration across functions to drive strategic analysis and address data needs.
Reporting to the Chief Program Officer, this exempt position requires cross-functional collaboration with teams across the organization to drive data-informed improvements and achieve strategic goals.
Interested in learning more? We will be hosting an info session on Wednesday, June 11th at 2:15pm EST. Click here to RSVP.
Responsibilities
The responsibilities of the Program Insights Analyst & Researcher will include, but are not limited to, the following:
Program Insights & Strategy (25%):
Strategic Analysis & Planning (25%):
Program Evaluation & Improvement (25%):
Data Management & Reporting (25%):
Skills and Competencies
We recognize that individuals from marginalized backgrounds, including women, people of color, and those with disabilities, are often less likely to apply when they don’t meet 100% of the job qualifications. Don’t let that be the reason you miss out on this opportunity! We want to emphasize that your unique skills, experiences, and perspectives are valuable, and we encourage you to apply if you can demonstrate many of the skills and competencies. Below are the skills that are relevant for thriving in this role:
Must Haves:
Nice to Haves:
Other Logistics
We take care of our employees by providing the following perks and benefits:
*Eligibility for some benefits may vary based on employment status, full-time or part-time. Eligibility will be outlined during the hiring process.
Remote Work & Sponsorship
Candidates must reside within the 50 states or District of Columbia and have full authorization to work in the 50 U.S. states & the District of Columbia (international work abroad, including the U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, and other islands are excluded). In addition, Merit America doesn't offer employment visa sponsorship.
Equal Opportunity Statement
Building an inclusive, high-performing team that is diverse across lines of personal identity is integral to our success and we are proud to be an equal opportunity employer.
This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.
We actively strive and evolve to develop and maintain workspaces that are fully inclusive. We encourage candidates from underrepresented groups to apply.
Still excited about our work? You can learn more about our work in this video we made with our founding partner, Google.
Fair Chance Ordinance
Applicants who have arrest or conviction records and are in unincorporated areas of Los Angeles County will be considered in accordance with the state’s fair chance ordinance law. Employment under the ordinance includes part-time work, seasonal work, contract work, contingent work, work on commission, and work through the services of a temporary or employment agency.
E-Verify Statement
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
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