Healthcare is unreasonably complex and costly. At Carrum Health, we’re applying a common sense approach to simplify the payment model and produce greater value for employers and their employees. We do so by directly connecting progressive self-insured employers to top-quality regional healthcare providers through the industry’s first comprehensive bundled payment solution. Our innovative platform reimagines how care is paid for and delivered, improving the value of health benefits for employers and their members. Carrum’s solution is a “win” for all parties, a rarity in healthcare: - Employers achieve significant cost savings and predictability without risk or hassle. - Members receive top-quality care and a concierge experience for zero out-of-pocket costs so they can focus on recovery instead of medical bills. - Providers gain streamlined administration allowing them to do what they do best – deliver expert care. For more information about Carrum Health, please contact info@carrumhealth.com.

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

As we continue to expand the team responsible for implementing and managing enterprise clients, we are looking for a Client Success Associate to help us execute operationally. The Client Success Associate will play a critical role in our ability to support and maintain our growing book of business.

Reporting to the Client Success Operations Manager, you will own key operational activities and be crucial in helping to manage the client lifecycle for Carrum’s enterprise clients. This is a tremendous growth opportunity for someone looking to be challenged on a daily basis, learn from an experienced team, and build a career in Client Success.

The salary range for this role is $50,000- $65,000 depending on geography and level of experience, plus equity and an annual bonus. This is a fully remote position, with a preference for candidates located in Chicago or the San Francisco Bay Area.

You’re excited about this opportunity because you will...

Be responsible for supporting Client Success Managers to deliver the highest level of service to our clients throughout the entire client lifecycle
Create reporting deliverables to help support and validate our client’s engagement results
Build annual business reviews for clients to summarize results and ROI
Configure and update client records in Carrum’s Patient Care App
Support the implementation process for new clients by creating and maintaining documentation deliverables
Update Client Success trackers, tools, and resources
Respond to and resolve operational requests from clients
Work closely with the Member Marketing team to QA monthly/quarterly campaigns and own events such as webinars or in-person benefit fairs
Collaborate cross-functionally with Carrum’s Sales, Patient Care, and Technology teams
Serve as a Carrum representative for various virtual events including webinars, summits, and informational sessions
Travel onsite to client locations to support Open Enrollment events (5% travel)

We’re excited about you because you bring…

1-2+ years of experience in Client Success/account management, consulting and/or professional services (healthcare industry experience highly desirable)
Highly detail-oriented, extremely organized and results-driven; exceptional at creating process and structure
Strong operational and reporting prowess
Excellent collaboration and time management skills
Effective communication skills: the ability to be direct, logical and succinct
Experience meeting deadlines, keeping many balls in the air and prioritizing work in a fast-paced, dynamic environment
Entrepreneurial spirit; ability to solve problems creatively and strategically
Experience working in fast-paced, dynamic, rapidly growing, early-stage environments
Have a laser client focus and a take pride in being accountable and proactive
Burning passion about Carrum Health’s mission to make healthcare more affordable and consumer-centric

Why you’ll love working with us...

We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

Stock option plan
Flexible schedules and remote work
Chicago and San Francisco offices available
Self-managed vacation days, within reason
Paid parental leave
Health, vision, and dental insurance
401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Client Success Associate

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