Offer summary

Qualifications:

Fluency in Portuguese and English, both written and spoken., Previous experience in customer support, preferably in the music or entertainment industry., Strong communication skills with a focus on customer engagement., Exceptional problem-solving abilities and a passion for music..

Key responsibilities:

Provide outstanding customer support to Portuguese-speaking users of the music streaming platform.

Assist customers with inquiries related to account management, subscriptions, and content access.

Resolve complaints and technical issues efficiently to ensure high satisfaction levels.

Maintain accurate records of customer interactions and collaborate with teams to improve services.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Portuguese Speaking Customer Support representative specifically for the Music Streaming Platform Department. With our mission 'With a new dawn comes your Next Job!', we pride ourselves on connecting skilled individuals with fulfilling roles in dynamic sectors like music and entertainment. In this position, you will be responsible for providing top-notch support to Portuguese-speaking users of the music streaming platform, assisting them with their inquiries and ensuring a seamless experience. If you are passionate about music, technology, and customer service, this is an excellent opportunity for you to make a meaningful impact in the industry!

Responsibilities

Offer outstanding customer support to Portuguese-speaking users of the music streaming platform.
Assist customers with inquiries regarding account management, subscriptions, and content access.
Resolve complaints and technical issues efficiently, ensuring high satisfaction levels.
Maintain precise records of customer interactions and feedback in the company's CRM system.
Collaborate with product and technical teams to relay customer insights and improve services.
Stay updated on platform developments and music trends to provide relevant support.
Engage with the user community to promote a positive atmosphere and enhance user experience.

Requirements

Fluency in Portuguese and English, both written and spoken.
Previous experience in customer support, particularly in the music or entertainment industry is a plus.
Strong communication skills with an emphasis on customer engagement.
Exceptional problem-solving abilities and a dedication to resolving customer issues.
Familiarity with customer support systems and music streaming platforms is an advantage.
Ability to work independently in a remote setting, maintaining productivity and focus.
A passion for music and a commitment to delivering an exceptional customer experience.

Benefits