Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service, particularly in healthcare, pharmacy, or telemedicine environments., Strong communication skills with a focus on customer satisfaction and empathy., Familiarity with healthcare regulations and pharmaceutical terminology is a plus..

Key responsibilities:

Provide exceptional customer support to Spanish-speaking clients accessing online pharmacy and telemedicine services.

Assist customers with inquiries regarding medication, prescriptions, and telehealth consultations.

Resolve customer issues and complaints effectively, ensuring a high level of satisfaction.

Document customer interactions and track feedback to enhance service delivery.

Job description

Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a Spanish Speaking Customer Support representative within the Online Pharmacy & Telemedicine Department. Our motto, 'With a new dawn comes your Next Job!', drives us to connect talented individuals with promising career paths in dynamic industries. In this critical role, you will assist Spanish-speaking clients navigating our online pharmacy and telemedicine services, providing thorough support and guidance regarding their healthcare needs. If you are passionate about making a difference in the healthcare space and helping customers achieve their health goals, we would love to see your application!

Responsibilities

Provide exceptional customer support to Spanish-speaking clients accessing online pharmacy and telemedicine services.
Assist customers with inquiries regarding medication, prescriptions, and telehealth consultations.
Resolve customer issues and complaints effectively, ensuring a high level of satisfaction.
Document customer interactions and track feedback to enhance service delivery.
Collaborate with healthcare professionals and internal teams to ensure seamless customer support.
Stay informed about products, services, and regulatory compliance to provide accurate information to customers.
Promote a positive customer engagement experience through active listening and empathy.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service, particularly in healthcare, pharmacy, or telemedicine environments.
Strong communication skills, with a focus on customer satisfaction and empathy.
Ability to handle sensitive health-related inquiries with professionalism and discretion.
Familiarity with healthcare regulations and pharmaceutical terminology is a plus.
Proficient with customer support software and CRM tools.
Strong organizational skills and the ability to multitask effectively in a remote environment.

Benefits