Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service, preferably in consumer electronics or technical support., Strong communication skills focused on customer-centric solutions., Excellent problem-solving abilities and familiarity with CRM systems..

Key responsibilities:

Provide exceptional customer support to Spanish-speaking clients regarding electronic repairs and warranties.

Assist customers with troubleshooting devices and processing warranty claims.

Document all customer interactions accurately in the customer management system.

Collaborate with technical teams to follow up on repair statuses and provide updates to customers.

Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a Spanish Speaking Customer Support representative for our Consumer Electronics Repair & Warranty Department. Guided by our motto 'With a new dawn comes your Next Job!', we are dedicated to matching talented professionals with rewarding career opportunities across various industries. In this role, you will be the first point of contact for Spanish-speaking customers seeking assistance with repairs and warranty-related inquiries for their consumer electronics. Your expertise and customer service skills will play a critical role in ensuring customer satisfaction while navigating technical issues and warranty claims. If you are passionate about technology and helping others, we invite you to apply!

Responsibilities

Provide exceptional customer support to Spanish-speaking clients inquiring about electronic repairs and warranties.
Assist customers with troubleshooting electronic devices and processing warranty claims.
Resolve customer issues and complaints effectively and efficiently.
Document all customer interactions accurately in the customer management system.
Collaborate with technical teams to follow up on repair statuses and provide updates to customers.
Stay informed about product knowledge, repair processes, and warranty policies to assist customers accurately.
Gather customer feedback to contribute to service improvements and enhance customer experiences.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service, preferably within the consumer electronics or technical support sectors.
Strong communication skills with a focus on customer-centric solutions.
Excellent problem-solving abilities and a proactive approach to issue resolution.
Familiarity with CRM systems and ticketing software is an asset.
Ability to work both independently and collaboratively in a remote environment.
Enthusiasm for technology and a commitment to providing outstanding customer support.

Benefits