Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Previous experience in customer service, particularly in retail or e-commerce., Excellent communication and interpersonal skills with a passion for customer satisfaction., Strong problem-solving abilities and familiarity with customer support tools..

Key responsibilities:

Provide exceptional customer support to Spanish-speaking clients.

Assist customers with inquiries regarding orders, shipping, and returns.

Resolve customer issues promptly to ensure satisfaction.

Document customer interactions to enhance service quality.

Job description

Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a Spanish Speaking Customer Support representative for our Online Bookstore Department. Guided by our ethos 'With a new dawn comes your Next Job!', we specialize in connecting talented individuals with rewarding careers in various sectors. In this role, you will play a key part in supporting Spanish-speaking customers by providing assistance with their inquiries related to online orders, product information, and account services. If you have a passion for literature and customer service, and you want to be part of a dynamic team that thrives on helping customers find their next great read, we'd love to hear from you!

Responsibilities

Provide exceptional customer support to Spanish-speaking clients purchasing from the online bookstore.
Assist customers with inquiries regarding book availability, orders, shipping details, and returns.
Help resolve customer issues or complaints promptly and effectively to ensure customer satisfaction.
Document all customer interactions and feedback to enhance service quality.
Collaborate with the logistics and inventory teams to ensure accurate information is provided to customers.
Stay updated on current promotions, books, and services to share with customers.
Encourage a community-focused atmosphere by engaging positively with customers and promoting reading.

Requirements

Fluency in Spanish and English, both written and spoken.
Previous experience in customer service, especially in retail or e-commerce settings.
Excellent communication and interpersonal skills with a genuine passion for customer satisfaction.
Strong problem-solving abilities and the capability to manage customer inquiries effectively.
Familiarity with customer support tools and e-commerce platforms is a plus.
Ability to work independently and manage time effectively in a remote work environment.
A love for books and reading, along with enthusiasm for promoting literature.

Benefits