Offer summary

Qualifications:

At least 1-2 years of experience in customer service or call center environment., Strong verbal and written communication skills in English, preferably with little to no accent., Problem-solving skills to navigate difficult customer conversations., Familiarity with CRM software, particularly Service Titan, is preferred..

Key responsibilities:

Handle inbound customer inquiries with a professional and friendly demeanor.

Schedule service appointments efficiently to maximize calendar availability.

Address and overcome customer objections related to pricing and scheduling.

Maintain a positive attitude and provide exceptional customer service in every interaction.

Job description

Job Title: Customer Service Representative
Location: Remote (CST Time Zone)
Salary Range: up to 2000 USD

Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

We represent a growing home service business that values professionalism, customer satisfaction, and operational efficiency. Our team is dedicated to delivering top-tier service, ensuring that every customer interaction is positive and productive.

Position Overview:

We are looking for an experienced Customer Service Representative (CSR) to handle inbound calls and book appointments for our technicians. The ideal candidate should be customer-focused, positive, and confident in overcoming objections related to pricing, scheduling, and customer demands.

Key Responsibilities:

Handle Inbound Calls: Answer customer inquiries with a professional and friendly approach.
Book Appointments: Schedule service appointments efficiently and maximize calendar availability.
Overcome Customer Objections: Confidently address pricing concerns, scheduling issues, and customer demands with persuasive solutions.
Provide Exceptional Customer Service: Maintain a positive, helpful attitude in every interaction.
Utilize Service Titan: Manage appointments, customer details, and service requests using the company's CRM system.

Preferred Qualifications:

Previous CSR Experience: At least 1-2 years in a customer service or call center environment.
Strong Communication Skills: Excellent verbal and written English with little to no accent preferred.
Problem-Solving Ability: Ability to navigate difficult customer conversations and find solutions.
Tech-Savvy: Comfortable using Service Titan or similar CRM software.
Previous CSR Training: Any formal training in customer service is a plus.

Key Attributes Were Looking For:

Proactivity: Takes initiative and anticipates customer needs.
Persuasive & Solution-Oriented: Ability to handle objections and convert calls into appointments.
Customer-Focused: Dedicated to delivering exceptional service.
Organized & Detail-Oriented: Manages scheduling and customer records with accuracy.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.

Required profile