Offer summary

Qualifications:

High School Diploma or GED required, Bachelor's Degree preferred., 2+ years of technical writing experience., Experience with MadCap Flare, Knowledge-Centered Service, and/or Information Mapping., Excellent communication and teamwork skills, with the ability to consult with subject matter experts..

Key responsibilities:

Research, author, publish, and maintain processes, procedures, and user resources.

Collaborate with various departments and SMEs to document procedures and create user instructions.

Write, edit, and format documentation for diverse audiences, including job aids and learner resources.

Participate in a dynamic authoring environment focused on quality and continuous improvement.

Job description

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for a Technical Writer in a remote capacity. This is a long-term opportunity with a competitive compensation package.

Responsibilities:

Responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies.
Work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content.
Writing, editing, and formatting task-level documentation for various audiences to include but not limited to procedures, job aids, learner resources, forms, etc.
Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operation
Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals
Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery.
Maintaining overall documentation and audit records including creation, revisions, reviews, and archival

Requirements:

High School Diploma or GED required, Bachelor’s Degree preferred
MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience required
2+ years’ technical writing experience
2+ years’ experience working knowledge within knowledge management and KMS authoring tools
Excellent communications, interviewing, and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization
Advanced knowledge of writing and editing best practices and use of style guides
Ability to prioritize and manage multiple projects in a fast-changing, evolving environment, while still managing the attention to detail
Capacity to learn new technology and then apply and interpret the knowledge quickly for end users
Ability to adhere to departmental quality practices, style guides, and company brand standards