Offer summary

Qualifications:

Excellent English proficiency for clear communication with US-based customers., Outstanding phone communication skills with a personable approach., Sales experience preferred, particularly at a senior level with a proven track record., Customer service mindset blended with a results-oriented sales approach..

Key responsibilities:

Contact warm leads via phone and email to convert interest into membership sign-ups.

Follow up with prospects who have shown genuine interest in joining.

Upsell existing members to premium services and resolve account concerns.

Guide prospects through the membership enrollment process and maintain positive communication.

Job description

This is a remote position.

Schedule:

Monday - Wednesday & Saturday, 40 hours per week

Client Time zone: Eastern Time (Northeast US)

Client Overview

Join an exciting and rapidly growing sports franchise that’s revolutionising the recreational sports experience across the United States and expanding internationally. You’ll be working with a premium indoor facility that provides elevated membership experiences for the fastest-growing sport in America. This dynamic company values building relationships, investing in their team members, and creating meaningful connections with customers who are passionate about an amazing sport that’s taking the world by storm. With recent international expansion and a reputation for having the best product in the United States, this is your opportunity to be part of something truly special.

Job Description

This is an exciting sales opportunity where you’ll help passionate sports enthusiasts join a premium community that will genuinely change their lives. You’ll be the bridge between interesting prospects and an incredible membership experience, combining your sales expertise with genuine customer service. Working with warm leads and existing members, you’ll guide people through their journey from initial interest to becoming active, engaged community members. This role offers the perfect blend of relationship building, sales achievement, and the satisfaction of connecting people with something they’ll truly love, all while working with a company that believes in taking care of their team through competitive compensation and performance-based bonuses.

Responsibilities

Contact warm and interested leads via phone and email to convert their enthusiasm into membership sign-ups
Follow up with prospects who have visited as guests and shown genuine interest in joining
Upsell existing members to premium services and enhanced packages that will elevate their experience
Provide exceptional customer service by resolving billing issues and member account concerns
Guide prospects through a smooth and welcoming membership enrollment process
Answer questions about facility amenities, membership benefits, and the sport itself
Maintain positive, enthusiastic communication that reflects the premium brand experienceWork with existing lead databases and member lists, focusing on relationship building rather than cold prospecting

Requirements

Excellent English proficiency for clear, professional communication with US-based customers
Outstanding phone communication skills with the ability to “smile through the phone” and create genuine connections
Personable and passionate personality that naturally relates well to people from all backgrounds
Sales experience preferred, particularly at a senior level with proven track record
Customer service mindset seamlessly blended with a results-oriented sales approach
Eagerness to learn and be trained on company processes, scripts, and objection handling techniques
Self-motivated with ability to work independently while being part of a supportive team
No prior knowledge of the sport required - just bring your people skills and enthusiasm to learn