Spanish Bilingual Maintenance Coordinator - (ZR_24108_JOB)

This is a remote position.

• 40 hours per week
  
• Monday to Friday, 7 am to 4 pm Burbank, CA time
  
• Includes 1hour unpaid break
  

The Maintenance Coordinator is responsible for managing the business’s maintenance division. The Maintenance Coordinator must be well versed in client and vendor relations and adhere to strict time schedules. This position will be responsible for timely and complete work to the standards of the Real Property Management Vision organization.  Delivering top-tier customer service is always the driving force behind any decision.

SAMPLE DAILY TASKS

1.  Contact vendors for confirmation of work orders and schedule.  Any changes to schedule need to be coordinated with tenant and office.  Update schedule changes in Google calendar or Appfolio.

2.  Review new/current work orders and update notes in Appfolio.  Follow up on action items to ensure that work orders are properly closed out to be billed.

3.  Maintain schedule evaluations for properties in turnover.  Understand scope of work required to maintain habitability.

4.  Manage turnover process.  Schedule/follow up with vendors for estimates, contact utilities for service starts, write detailed scope of work based on results from evaluation.

5.  Work order completion/close-out:  write detailed description of completed work, demonstrating value of completed work to client.  Obtain invoices and update work order in Appfolio

6.  Prepare weekly status update reports to clients and team that include photos of completed work, progress updates and next steps.

7.  Customer service calls:  Handle incoming phone calls from owners and tenants and provide resolution to questions or issues.  Escalate to Property Manager if required.

1. Application and knowledge of general maintenance work and repairs.

2. Perform and provide exceptional quality work and services.

3. Perform work in a timely manner.

4. Schedule, communicate, review, and invoice Annual/Regular Inspections.

5. Maintain accurate maintenance records.

6. Maintain the established customer service standards for both owners and tenants.

7. Continually plan, refine and redevelop job methods and procedures.

8. Protect and promote the company culture and morale.

9. Promptly respond, pursue and resolve customer and vendor issues.

10. Explore and develop new business methods and opportunities.

11. Manage all incoming work orders including scheduling, invoicing, and follow-ups on completion.

12. Manage work order service request flow ensuring all service requests are properly maintained in property management software system including notes, documents, vendor invoices received, proper closeouts, etc.

13. Assist answering service with after-hours emergency maintenance issues.

14. Ensure prompt attention is given to Company’s Maintenance calls and emails.

KEY ATTRIBUTES

1. DISC Profile:  High C, high S

2. Highly detail-oriented and organized in work

3. Must have excellent technical skills and computer skills including Microsoft Office and email

4. Excellent presentation and negotiation skills

5. Excellent written and verbal communication skills

6. Strong sense of urgency

7. Excellent telephone and email manner/etiquette

8. Strong analytical thinking and troubleshooting skills

9. Excellent communication and interpersonal skills with a customer service focus

10. Ability to act and operate independently with minimal daily direction from manager to accomplish objectives

11. Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results

REQUIREMENTS

1. Ability to prepare, write and communicate effectively with clients, vendors, and staff

2. Ability to schedule and estimate workers hours and requirements to complete tasks

3. Ability to research, interview, and hire new vendors

4. General maintenance and repair knowledge

5. Local area knowledge of Los Angeles County

6. Three years’ experience in administrative support

7. Intermediate skills in Google Suite (Gmail, Calendar), Microsoft Word (mail merge), Microsoft Excel

8. High School Diploma (Required) / College Degree (Preferred)

9. Appfolio experience (Preferred)

10. 2 years of maintenance experience is required.

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job